Now showing 1 - 8 of 8
  • Publication
    Trust
    (Management Information Research Center, 2016-10-31) ;
    Benbasat, Izak
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    Gefen, David
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    Pavlou, Paul A.
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    Bush, Ashley
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    Rai, Arun
    Trust is the enabler of social interaction. Although the origins of research on trust traditionally lie outside the Information Systems (IS) domain, the importance of trust for IS research rapidly grew in the late 1990s, and it is still growing with the increasing ubiquity and advancement of technology in organizations, virtual teams, online markets, and user-technology interactions. Theoretically, the central role of trust is tied to the growing social change that Information and Communication Technology (ICT) has always created, a trend increased by the introduction of electronic commerce, and with it the need to interact and commerce with total strangers. This trend is mirrored in major IS research fields, such as virtual teams and technology acceptance, and thus also naturally in the pages of MIS Quarterly. The importance of trust for IS research and its impact on the IS literature are also reflected by the fact that a trust-related paper (Gefen et al. 2003) is among the most highly cited articles published in MIS Quarterly, together with papers on TAM, knowledge management, and design science. Besides, two trust-related papers have won the MIS Quarterly Paper of the Year Award in 1998 (Kumar et al. 1998) and 2009, respectively (Cyr et al. 2009), and a Special Issue on trust was published in 2010 (Benbasat et al. 2010). Coupled with the facts that we have identified 33 papers relevant for this curation, and that these papers account for about 20,000 total citations, it is perhaps safe to argue that trust is one of the popular and well-cited areas of research in the IS literature, especially during the last 20 years.
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  • Publication
    Why Different Trust Relationships Matter for Information Systems Users
    (Operational Research Society, 2016-05-01) ;
    Hoffmann, Axel
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    Technology acceptance research has shown that trust is an important factor fostering use of information systems (IS). As a result, numerous IS researchers have studied factors that build trust in IS. However, IS research on trust has mainly focused on user's trust in the IS itself, neglecting other targets of trust that might also drive IS use from a user's point of view. Accordingly, we investigate the importance of different targets of trust in IS use. Therefore, we use the concept of a network of trust and identify four different targets of trust that are prevalent. Afterwards, we develop our research model and evaluate it using a free simulation experiment. The results show that multiple targets of trust are important in the context of IS use. In particular, we highlight the importance of a second target - trust in the provider - which is equally important as trust in the IS itself. Consequently, IS providers should focus not only on fostering users' trust in their IS but also on positioning themselves as trustworthy providers. Additionally, we show that a third target - trust in the Internet - has significant indirect effects on important constructs in the context of IS use.
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    Scopus© Citations 120
  • Publication
    Understanding the Development of Trust: Comparing Trust in the IT Artifact and Trust in the Provider
    (Academy of Management, 2016) ;
    Pavlou, Paul
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    The importance of trust has been shown in numerous studies in the IS discipline, including but not limited to IT adoption and diffusion. Although researchers agree that trust is not only relevant for one-time interactions, but that trust develops gradually during an interaction and needs to be maintained over time, most studies rely on research designs that only capture a cross-sectional snapshot of trust development. We aim to address this gap in the trust literature by conducting a five-wave longitudinal field study to investigate how trust in a new IT artifact – a new student information system – and trust in the provider of the system emerges. The results of our latent growth modeling analysis indicate that trust in a new IT artifact develops as follows. First, the users confirm whether their level of initial trust was correct and adapt their level of trust accordingly. Next, the users start to build trust, resembled by a linear growth in trust. Finally, trust stops to increase and remains stable. Furthermore, this development does not vary comparing new and experienced users. For trust in the provider, the results differ between new versus experienced users. New users also confirm whether their level of initial trust was correct and adapt their level of trust in the provider accordingly. Next, new users start building trust, but the trust-building process is characterized by a quadratic growth. In contrast, for experienced users, we observed a constant linear growth throughout the study. Based on our results, a sixth stage called confirmation of initial trust should be added into the trust lifecycle in between the stages of initial trust building and trust building.
  • Publication
    Towards Trust-Based Software Requirement Patterns
    (IEEE, 2012-09-24)
    Hoffmann, A.
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    Hoffmann, H.
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    Users adopt trust to reduce social complexity that can be caused by the lack of knowledge about the inner working of an information system. Our aim is to translate results from trust research about the transformation of user trust in new technologies into software requirement patterns. Therefore, we collect antecedents that build trust, and develop requirement patterns that demand functionality to support these antecedents. This paper presents software requirement patterns consisting of the name, the goal, forces and the pre-defined requirement template that can be used to specify trust based requirements.
  • Publication
    Towards a Theory of Explanation and Prediction for the Formation of Trust in IT Artifacts
    (AIS Electronic Library (AISeL), 2011-12-04) ;
    Hoffmann, Axel
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    Hoffmann, Holger
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    In this paper we argue that the predominant trust conceptualization in IS has a major weakness when researching trust in IT artifacts and that a theory of explanation and prediction for the formation of trust in IT artifacts is necessary to face the upcoming challenges. Thus, we motivate a trust conceptualization from the HCI discipline, and develop a formative measurement model for trust in IT artifacts to achieve deeper insights on the formation of trust. The results of our pre-study with 102 undergraduate students suggest that the new conceptualization is valueable for creating the desired insights on the formation of trust in IT artifacts. In an upcoming field experiment with about 250 users we expect to gain more detailed and reliable insights in the formation of trust in IT artifacts allowing us to derive a first theory of explanation and prediction for the formation of trust in IT artifacts.
  • Publication
    Towards a Formative Measurement Model for Trust
    ( 2010-06-20) ;
    Hoffmann, Axel
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    Hirdes, Eike Maximilian
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    Rudakova, Liudmila
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    Leimeister, Stefanie
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    IS research has shown the importance of trust in domains such as e-commerce or technology acceptance. Researchers also emphasize the importance of the identification of factors that influence trust. Unfortunately, the currently dominant reflective measurement does not offer these insights, and thus this contribution aims at developing a formative measurement model for trust. To achieve this, we address three research questions: a) How can trust be measured, considering trust and measurement theory? b) What indicators should be included in a formative measurement model for trust? c) What is the value of a formative measurement of trust compared to a reflective one? Our results show that the formative measurement model offers detailed insights on the impact of single factors influencing trust. We show that in our study, ability affects trust over twice as much other factors such as benevolence or trustor's propensity.
  • Publication
    What We Really Know About Antecedents of Trust: A Critical Review of the Empirical Information Systems Literature on Trust
    (Nova Publishers, 2013) ; ;
    Gefen, David
    The importance of trust for information systems research has been shown in different domains such as e-commerce, virtual communities, and generally in the adoption of new technologies. Due to its importance, a plethora of studies has identified numerous antecedents helping to build trust. However, a recent study pointed out that measurement model mis-specification questions the reliability of empirical results published in the information systems field. Since trust is supposed to be increasingly in demand due to the increasing complexity technological progress will cause, it is important to investigate the current body of knowledge on trust regarding its reliability to guide future research. To achieve this goal, this chapter is guided by two research questions: a) What different antecedents of trust have been identified in the information systems literature? and b) how reliable are the reported results in terms of measurement model specification? To answer the two research questions, we conducted a literature review among the eight journals of the AIS senior scholars‘ basket of journals, and reviewed all trust-related articles published between 1995 and 2012. To assessing the reliability of the reported results, we rely on the insights on measurement model specification. Regarding research question 1, we identified a plethora of different antecedents that have been identified for different trust relationships in different contexts in the literature. Regarding research question 2, we found that measurement model mis-specification issues might be a serious issue in information systems trust research. The most common issue we identified is the use of formative indicators in reflective measurement models. As a result, the identified structural relationships between trust and its antecedents in these studies might acutally be insignificant, due to Type I errors. Nevertheless, we identified some recent articles that addressed this problem and used correctly specified measurement models. However,what to highlight again the importance of specifying correct measurement models to increase the reliability of the information systems knowledge base on trust. To the best of our knowledge this chapter is the first literature review on information systems trust research especially focusing on the reliability of the published results in terms of methodological rigor.