Now showing 1 - 10 of 13
  • Publication
    How to Manage Crowdsourcing Platforms Effectively
    (Sciendo, 2020) ;
    Zogaj, Shkodran
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    Bretschneider, Ulrich
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    Crowdsourced tasks are very diverse – and so are platform types. They fall into four categories, each demanding different governance mechanisms. The main goal of microtasking crowdsourcing platforms is the scalable and time-efficient batch processing of highly repetitive tasks. Crowdsourcing platforms for information pooling aggregate contributions such as votes, opinions, assessments and forecasts through approaches such as averaging, summation, or visualization. Broadcast search platforms collect contributions to solve tasks in order to gain alternative insights and solutions from people outside the organization, and are particularly suited for solving challenging technical, analytical, scientific, or creative problems. Open collaboration platforms invite contributors to team up to jointly solve complex problems in cases where solutions require the integration of distributed knowledge and the skills of many contributors. Companies establishing crowdsourcing platforms of any type should continuously monitor and adjust their governance mechanisms. Quality and quantity of contributions, project runtime, or the effort for conducting the crowdsourcing project may be good starting points.
  • Publication
    The Nature of Crowd Work and its Effects on Individuals’ Work Perception
    (Taylor & Francis, 2020-03-03)
    Durward, David
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    Crowd work reflects a new form of gainful employment on the Internet. We study how the nature of the tasks being performed and financial compensation jointly shape work perceptions of crowdworkers in order to better understand the changing modes and patterns of digital work. Surveying individuals on 23 German crowd working platforms, this work is the first to add a multi-platform perspective on perceived working conditions in crowd work. We show that crowd workers need rather high levels of financial compensation before task characteristics become relevant for shaping favorable perceptions of working conditions. We explain these results by considering financial compensation as an informational cue indicating the appreciation of working effort that is internalized by well-paid crowd workers. Resulting boundary conditions for task design are discussed. These results help us understand when and under what conditions crowd work can be regarded as a fulfilling type of employment in highly developed countries.
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    Scopus© Citations 47
  • Publication
    Why Incorporating a Platform-Intermediary can Increase Crowdsourcees’ Engagement
    While the crowdsourcer’s job is to encourage valuable contributions and sustained commitment in a cost-effective manner, it seems as if the primary attention of management and research is still centered on the evaluation of contributions rather than the crowd. As many crowdsourcers lack the resources to successfully execute such projects, crowdsourcing intermediaries play an increasingly important role. First studies dealt with internal management challenges of incorporating an intermediary. However, the issue of how intermediaries influence crowdsourcees’ psychological and behavioral responses, further referred to as engagement, has not been addressed yet. Consequently, two leading research questions guide this paper: (1) How can the engagement process of crowdsourcees be conceptualized? (2) How and why do crowdsourcing intermediaries impact crowdsourcees’ engagement? This study extends existing knowledge by offering IS-researchers a process perspective on engagement and exploring the underlying mechanisms and IT-enabled stimuli that foster value-creation in a mediated and non-mediated setting. A theoretical process model is first conceptualized and then explored with insights from two common cases in the growing field of crowd testing. By triangulating platform and interview data, initial propositions concerning the role of specific stimuli and the intermediary within the engagement process are derived. It is proposed that crowdsourcing enterprises, incorporating intermediaries, have the potential to generate a desired engagement state when perceived stimuli under their control belong to the so-called group of “game changers” and “value adders”, while the intermediary controls mainly “risk factors” for absorbing negative experiences. Apart from the theoretical relevance of studying mediated engagement processes and explaining voluntary use and participation in a socio-technical system, findings support decisions on how to effectively incorporate platform intermediaries.
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  • Publication
    How to Manage Crowdsourcing Platforms Effectively?
    (Sage Publishing, 2018-02-01) ;
    Zogaj, Shkodran
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    Bretschneider, Ulrich
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    To profit from crowdsourcing, organizations can engage in four different approaches: microtasking, information pooling, broadcast search, and open collaboration. This article presents 21 governance mechanisms that can help organizations manage their crowdsourcing platforms. It investigates the effectiveness of these governance mechanisms in 19 case studies and recommends specific configurations of these mechanisms for each of the four crowdsourcing approaches. Also, it offers guidance to organizations that host a crowdsourcing platform by providing recommendations for implementing governance mechanisms into their platforms and building up governance capabilities for crowdsourcing.
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    Scopus© Citations 85
  • Publication
    Crowdsourcing: How to Benefit from (Too) Many Great Ideas
    (Kelley School of Business, 2013-12) ; ;
    Krcmar, Helmut
    This article focuses on how companies can cope with the enormous volume and variety of data (big data) that is acquired on crowdsourcing platforms from the worldwide community of Internet users. We identify the challenges of implementing crowdsourcing platforms and show how CIOs and other organizational leaders can build the absorptive capacity necessary to extract business value from crowdsourced data.
  • Publication
    Accelerating Customer Integration into Innovation Processes using Pico Jobs
    (Inderscience Enterprises, 2011-04)
    Fähling, Jens
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    Krcmar, Helmut
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    Fischer, Jan
    Crowdsourcing marketplaces emerged in the internet and enable the integration of customers in various tasks along the innovation process. Marketplaces such as Amazon's Mechanical Turk install a member base for third parties, where they can offer small, highly structured paid tasks which can hardly be solved automatically with information and communication technology (ICT) which we call Pico Jobs. In this paper, a new method for systematically utilising the creative potential of the users of these marketplaces for new product development is illustrated. First, an analysis of related work offers an overview of existing methods for integrating customers into innovation processes and classifies crowdsourcing marketplaces according to existing methods. Second, the characteristics of Pico Jobs are elaborated by reviewing leading crowdsourcing marketplaces. Third, our real-world case with OSRAM pinpoints the features of Pico Jobs for idea generation and validation such as the speed and the dynamic of involving customers into innovation processes. The article concludes with a discussion of potentials and limitations for companies applying Pico Jobs in order to accelerate the integration of customers. Overall, this article contributes a new concept for utilising crowdsourcing and points out opportunities for future research in this area.
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    Scopus© Citations 7
  • Publication
    Modularization of Crowdfunding Services: Designing Disruptive Innovations in the Banking Industry
    (Association for Information Systems, 2015-12-13) ; ; ;
    Crowdfunding represents a disruptive innovation in the banking industry by enabling the exploitation of market segments. Incumbents struggle to utilize this new phenomenon as crowdfunding is based on modules that have not been considered relevant for banking so far. Nevertheless, crowdfunding services are not entirely new compared to traditional banking. We argue that the modular design enables a bank to utilize crowdfunding. Thus, we started an action research project in order to investigate how modularization enables a bank to design crowdfunding services. Findings so far led to the identification of eleven preliminary crowdfunding services and their interconnection within an ecosystem. Our expected contribution will increase the understanding of crowdfunding services by bridging research on modularization, service ecosystems, and crowdfunding, and highlight the handling of disruptive innovations in an established industry. For practice, we provide a way of designing crowdfunding services in an efficient manner while building on already existing competencies.
  • Publication
    How Idea Creativity and Hedonic Value Influence Project Success in Crowdfunding
    (Universität Osnabrück, 2015-03-06)
    Schulz, Moritz
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    Schulthess, Karin
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    Crowdfunding has become a viable source of funding for a variety of projects during the last years. More and more music, creative and artistic but al-so entrepreneurial projects search funding through the crowd. Although first project characteristics with an impact on a project's funding success have been identified, qualitative variables within crowdfunding projects have mostly remained uncovered. With that in mind, this paper empirically examines the influence of idea creativity and hedonic value on projects' funding success. We assessed 108 projects from 20 platforms in order to measure the extent of these two dimensions. Our broad approach allowed us to compare results for the different types of crowdfunding. We find that idea creativity and hedonic value can have varying impacts on projects' funding success depending on the type of crowdfunding.
  • Publication
    The Effects of Prediction Market Design and Price Elasticity on Trading Performance of Users : An Experimental Analysis
    (Cornell University Library, 2012-04-18) ;
    Riedl, Christoph
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    Köroglu, Orhan
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    Krcmar, Helmut
    We employ a 2x3 factorial experiment to study two central factors in the design of prediction markets (PMs) for idea evaluation: the overall design of the PM, and the elasticity of market prices set by a market maker. The results show that 'multi-market designs' on which each contract is traded on a separate PM lead to significantly higher trading performance than 'single-markets' that handle all contracts one on PM. Price elasticity has no direct effect on trading performance, but a significant interaction effect with market design implies that the performance difference between the market designs is highest in settings of moderate price elasticity. We contribute to the emerging research stream of PM design through an unprecedented experiment which compares current market designs.
  • Publication
    Accelerating customer integration into innovation processes using Pico-Jobs
    (Internat. Soc. for Professional Innovation Management, 2010-06-08) ;
    Fähling, Jens
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    Krcmar, Helmut
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    Fischer, Jan
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    Huizingh, K. R. E.