Jan Marco Leimeister
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Prof.Dr.
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Leimeister
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Jan Marco
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janmarco.leimeister@unisg.ch
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+41 71 224 3330
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Fostering business model extensions for ICT-enabled human-centered service systems

2017-02-12 , Kleinschmidt, Stefan , Peters, Christoph , Leimeister, Jan Marco , Brenner, Walter

When improving human-centered service systems (HCSSs) with information and communications technology (ICT), financial aspects are important but challenging for companies with established business models (BMs). The use of ICT and changes in value creation reflect business needs, but commercial success requires modifications and extensions of the BMs. However, prevailing approaches do not take account of these requirements. In this paper, we present a BM design process that fosters the extension of BMs for ICT-enabled HCSSs to support service innovations. Using an action research project in the field of volunteering, we iterated and revised the BM design process in a project collaboration with three end-user companies having similar objectives. The process guides those responsible for service innovation in structuring, analyzing, and the decision-making of alternative BM extensions. Thus, the presented approach contributes to ICT-related service innovation projects by describing systematic and repeatable activities that are the first step for commercial success.

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Publication

ICT-Enabled Service Innovation in Human-Centered Service Systems: A Systematic Literature Review

2016-12-11 , Kleinschmidt, Stefan , Peters, Christoph , Leimeister, Jan Marco

In numerous studies, information and communications technology (ICT) has been shown to be an enabler of service innovations in human-centered service systems (HCSSs). The resulting findings, however, have not been presented in a systematic way. Therefore, we present an integrated and representative overview of the literature on ICT-enabled service innovation in HCSSs. To show the existing findings, we reviewed papers from top journals in the fields of management science, information systems, service research, and innovation management. By using a systematic literature review, we identified 37 relevant papers. We systematically assessed the papers based on an analytical framework that consists of a four-phase management process and the components of service systems. We showed that the research background and the research methods used in the papers are very diverse, representing a large research field with a varying degree of knowledge. Based on our findings, we derived a specific agenda for future research.

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Achieving scalability of human-centered service systems: Insights from the active and assisted living context

2017 , Kleinschmidt, Stefan , Peters, Christoph , Leimeister, Jan Marco

Human-centered service systems (HCSSs) create value in personal interaction. This fact impedes the dissemination of HCSSs. To counter the problem, service providers in healthcare or education enable their services with information and communication technology (ICT). This approach allows to maintain or even enhance their offerings while handling a growing amount of work. However, the integration of ICT in the HCSSs requires reconfigurations for value creation and value caption. How this reconfiguration is implemented in practice remains unclear. By using a multiple case study research design, our study will help to understand how to achieve the scalability of HCSSs.

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Erstellung neuer Geschäftsmodelle für IKT-basierte, personenbezogene Dienstleistungssysteme

2018 , Kleinschmidt, Stefan , Ebel, Philipp , Peters, Christoph , Leimeister, Jan Marco , Bruhn, Manfred , Hadwich, Karsten

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Towards design principles for aligning human-centered service systems and corresponding business models

2016-12-11 , Kleinschmidt, Stefan , Burkhard, Barbara , Hess, Manuel , Peters, Christoph , Leimeister, Jan Marco

To benefit from service innovation the service system and the corresponding business model (BM) have to be adapted or developed. Unfortunately, there are no guidelines that ensure that both development streams match, include, and align the same value for the customer. Therefore, we conduct a design science research (DSR) project, in which we develop design principles that guide the alignment between the two concepts of service systems and BMs via the value proposition. We build the design principles based on existing research in service design and BMs, and apply them in the field of human-centered service systems (HCSSs). The preliminary artifact shows that the design principles relate to concrete problems from both research streams. In conclusion, this research-in-progress will contribute to existing knowledge in combining the two research streams of service systems and BM research, and offer practitioners assistance for the systematic design of HCSSs and their corresponding BMs.

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