Now showing 1 - 10 of 120
  • Publication
    How to Support Students’ Self-Regulated Learning in Times of Crisis: An Embedded Technology-Based Intervention in Blended Learning Pedagogies
    With the increasing prevalence of technology-enhanced learning environments, self-regulated learning (SRL) has become a crucial skill for management students and graduates in the 21st century. Self-regulated learners can take control of their own learning process by setting learning objectives and selecting appropriate learning strategies. As a result of the recent COVID-19 crisis, universities were compelled to shift to online course delivery, which greatly reduced social interaction between educators and learners and challenged educators’ feedback practices. To address this issue, we developed and embedded a technology-based intervention with temporal-proximate and regular formative feedback assessments in a large-scale management course to promote graduate students’ SRL practices. We evaluated the intervention in a quasi-experiment, which found that students with the embedded SRL intervention had higher self-assessment and learning outcome scores and lower absolute self-assessment deviation. Our study makes at least three contributions. First, we shed light on students’ SRL strategies in times of emergency remote learning, highlighting their extensive need for social support and comparison. Second, we extend the literature on SRL and social-cognitive theory by unveiling a hidden effect when embedding temporal-proximate and regular interventions. Third, we contribute an empirically evaluated intervention to foster students’ SRL in blended learning and online pedagogies.
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    Scopus© Citations 1
  • Publication
    A Value Co-Creation Perspective on Data Labeling in Hybrid Intelligence Systems: A Design Study
    ( 2023)
    Mahei Manhai Li
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    Philipp Reinhard
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    Sarah Oeste-reiß
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    The adoption of innovative technologies confronts IT-Service-Management (ITSM) with an increasing volume and variety of requests. Artificial intelligence (AI) possesses the potential to augment customer service employees. However, the training data for AI systems are annotated by domain experts with little interest in labeling correctly due to their limited perceived value. Ultimately, insufficient labeled data leads to diminishing returns in AI performance. Following a design science research approach, we provide a novel human-in-the-loop (HIL) design for ITSM support ticket recommendations by incorporating a value co-creation perspective. The design incentivizes ITSM agents to provide labels during their everyday ticket-handling procedures. We develop a functional prototype based on 17,120 support tickets provided by a pilot partner as an instantiation and evaluate the design through accuracy metrics and user evaluations. Our evaluation revealed that recommendations after label improvement showed increased user ratings, and users are willing to contribute their domain knowledge. The improved labels can be utilized to continuously enhance the AI system as rewards showed increasing growth with decreasing marginal returns. Overall, our results emphasize agents' need for value-in-use by providing better results if they improve the labeling of support tickets pre-labeled by AI. Thus, we provide prescriptive knowledge of a novel HIL design that enables efficient and interactive labeling in the context of diverse applications of reinforcement learning systems.
  • Publication
    Software-Defined Business – Implications for IT Management
    (Springer Gabler, 2020-10-27) ; ;
    Priemuth, Thomas
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    Urbach, Nils
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    Wunderlich, Nico
    In August 2011 the Wall Street Journal published an essay by Netscape co-founder Marc Andreessen titled “Why software is eating the world”. He argues that “more and more major businesses and industries are being run on software and delivered as online services—from movies to agriculture to national defense. Many of the winners are Silicon Valley-style entrepreneurial technology companies that are invading and overturning established industry structures. … Companies in every industry need to assume that a software revolution is coming.” (Andreessen 2011). By pointing at examples in various industries from automotive and banking to defense, healthcare, music, retailing, and telecommunications, he illustrates the transformational power of information technology (IT) and software in particular. The discussion is not new and dates back to the early 2000s. For example, Power and Jerjian (2001, p. 99) mention for Heathrow airport that “software is the thing that runs the airport” and in a biological analogy they consider software to be the nervous system. Meanwhile, the large “big tech” software companies (e.g., GAFAM, BATX) have impressively confirmed this development: their digital platforms have spread over many industries with an impact on processes (e.g., interaction and transaction), on products (e.g., app stores and services) as well as on business models (e.g., streaming and as-a-service models). The recent tech-portmanteaus (e.g., Fintech, Insurtech, Regtech) also reflect the attitude of these startup businesses, which perceive themselves rather as IT (tech) companies than as representatives of the industry they are aiming to transform (Meijer and Kapoor 2014). In the same vein, the high valuation of Tesla Motors since early 2020 spurred an intense debate of whether the company is in the automotive or the tech business (e.g., Klebnikov 2020). Obviously, these developments have numerous implications for the field of IT management, which were discussed during a panel at the 82nd Annual German Business Researcher Conference on March 18, 2020. The panel builds on prior discussions regarding the impact of digitalization on IT management. For example, a BISE discussion section in 2017 addressed the implications of the broad trend of digitalization for the field of Business Information Systems Engineering and pointed out new topics, such as digital innovation and transformation, which complement existing competencies (e.g., in modeling and managing enterprise IT). The discussion revealed strong arguments for the strategic role of IT and that business and IT departments as well as academia and practice need to collaborate more closely (Legner et al. 2017). While these statements adopted a rather broad perspective, another discussion section focused on “the impact of digitalization on the IT department” (Urbach et al. 2019). It mentioned important and intricate challenges: On the one hand, IT departments need to move closer to the business units and, on the other hand, they need to constantly update their technological skills in an environment with a high pace of technological innovation. In a world “eaten by software” these developments are equally prevalent and lead to the question how businesses address these challenges, in particular, how they assess the dominant role of software, how activities in managing the software lifecycle should be organized, and what the implications are for the BISE community.
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    Scopus© Citations 22
  • Publication
    Desperately Seeking the Artefacts and the Foundations of Native Theory in Gamification Research: Why Information Systems Researchers Can Play a Legitimate Role in this Discourse and How They Can Better Contribute
    ( 2020)
    Lowry, Paul Benjamin
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    Petter, Stacie
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    Gamification has taken the world by storm. Regardless of where one stands on gamification, it can aptly be described as interesting but also galvanising and controversial. We are pleased to write a provocative editorial to kick off this special issue on gamification in the European Journal of Information Systems. Our position is that the information systems (IS) discipline has the opportunity to play an outsized role in navigating the discourse of gamification-an increasingly influential, interdisciplinary discourse in research and practice. We assert that active engagement in the gamification discourse is a compelling IS research opportunity, given the growing, globalised platform-based economy. Consequently, we frame our editorial with the knowledge we have gained as IS researchers who engage in gamification research in an effort to share what we have learned about artefacts and original theorisation with both IS and gamification scholars. We do so by proposing a pragmatic path forward for gamification and IS researchers who wish to contribute to these related discourses, both individually and in the form of the combined IS-gamification discourse. We propose a framework of three practices that we are confident can more systematically generate the key theoretical artefacts needed to generate native theory in the IS-gamification discourse and hence to improve the associated research and practice. Foundational to this framework is our paradigm, which advocates active engagement with IS-gamification research and practice, as bridged by a strong focus on design thinking and generating artefacts that are foundational to theory generation.
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    Scopus© Citations 15
  • Publication
    Radically Rethinking the Way Crowdfunding Works: The Case of Jumpstartfund and the Hyperloop
    ( 2019-11-21)
    Lipusch, Nikolaus
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    Dellermann, Dominik
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    Bretschneider, Ulrich
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    In this research, we explore the unique case of JumpStartFund, a new crowdfunding platform that is used to develop the Hyperloop project. To this end, we employ an in-depth single case study to examine the participation architecture of the platform as well as the Hyperloop campaign content, based on which we derive a new crowdfunding model. The derived crowdfunding model differs from existing crowdfunding models in that it allows entrepreneurs to develop their business with the crowdmore actively. Our research has important implications for research and practice. First, we introduce a new crowdfunding model that expands the boundaries of existent models. Second, we explain how our model helps to more efficiently leverage the potential inherent in the crowd thereby redefining entrepreneurial success within crowdfunding. Third, we discuss how our findings contribute to existent research within the context of crowdsourcing.
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    Scopus© Citations 1
  • Publication
    Radically rethinking the way crowdfunding works: the case of JumpStartFund and the Hyperloop
    ( 2019)
    Lipusch, Nikolaus
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    Dellermann, Dominik
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    Bretschneider, Ulrich
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    In this research, we explore the unique case of JumpStartFund, a new crowdfunding platform that is used to develop the Hyperloop project. To this end, we employ an in-depth single case study to examine the participation architecture of the platform as well as the Hyperloop campaign content, based on which we derive a new crowdfunding model. The derived crowdfunding model differs from existing crowdfunding models in that it allows entrepreneurs to develop their business with the crowdmore actively. Our research has important implications for research and practice. First, we introduce a new crowdfunding model that expands the boundaries of existent models. Second, we explain how our model helps to more efficiently leverage the potential inherent in the crowd thereby redefining entrepreneurial success within crowdfunding. Third, we discuss how our findings contribute to existent research within the context of crowdsourcing.
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  • Publication
    Conquering the Challenge of Continuous Business Model Improvement Design of a Repeatable Process
    (Springer Fachmedien Wiesbaden GmbH, 2018)
    Simmert, Benedikt
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    Bittner, Eva Alice Christiane
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    In an atmosphere of rapidly changing business environments and intense competition, adequate and timely business models are crucial for companies. Current research mainly focuses on business model development that often neglects the legacy of established companies. The paper at hand addresses this research gap by a process design which allows established companies to rethink, improve, and continually innovate their business models. Following a design science research approach, requirements for improving business models are identified by the analysis of existing literature and by expert interviews. Collaboration Engineering and a multilevel evaluation are applied to create a continuous and implementable process design for business model improvement – including specific activities, instructions, and tools. The process design represents a nascent design theory in form of an “invention” type of knowledge contribution. Moreover, going beyond existing literature, the importance of collaboration between participants in a business model improvement project is highlighted. From a practical perspective, the developed process design enables companies for continuous and recurring business model improvement without the ongoing support of professional moderators or consultants.
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  • Publication
    Managing disruptive innovation through service systems - Crowdlending in the banking industry
    (University of St.Gallen, 2017) ; ; ;
    Jakob, Thomas
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    The Internet has affected and partially radically changed the business models of traditional industries. Crowdfunding as a new concept of funding over the Internet by a large crowd has especially gained maturity. Crowdfunding offerings range from funding charitable projects or innovative gadgets to a funding alternative for start-ups or small businesses. Therefore, crowdfunding represents an innovative way to provide liquidity for illiquid markets. With regard to the banking crisis and the growing skepticism toward banks, crowdfunding is seen as a more transparent, democratic, and entertaining way of funding, which makes it highly attractive for banks. A senior innovation manager of The Bank of Switzerland (TBOS), one of Switzerland's largest and most traditional banks, recognized the disruptive and beneficial potential of crowdlending. By facing strong resentments, he developed the idea of TBOS engaging in crowdlending by collaborating with a start-up by bundling competencies in a service system.
  • Publication
    Kompetenzvermittlung in teilnehmerstarken Lehrveranstaltungen unter Verwendung von formativem Peer Assessment
    (DUZ Verlags- und Medienhaus GmbH, 2017)
    Lehmann, Katja
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    Berendt, Dr. Brigitte
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    Fleischmann, Dr. Andreas
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    Schaper, Prof. Dr. Niclas
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    Szczyrba, Dr. Birgit
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    Wildt, Prof. Dr. Dr. h.c. Johannes
  • Publication
    Corrigendum to “Electronic data capture in healthcare—NFC as easy way for self-reported health status information” [Health Policy Technol. 1 (2012) 137—144]
    (Elsevier, 2013-12)
    Prinz, Andreas
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    Menschner, Philipp
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    Maier, André
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    Holm, Teresa
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    Meyer, Thomas
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    We present an electronic data capture (EDC) system based on Near Field Communication (NFC). NFC is an easy way for self-reporting of health status information. As traditional paper-based questionnaires are time- and cost-consuming and may be affected by low patient compliance, our EDC system allows patient monitoring and electronic data acquisition directly from the patient's home. It enables real time representation and analysis of patient data and thus allows direct medical intervention by physicians. The results of a field test indicate that NFC is almost as simple as filling out a paper-based questionnaire. During the study patients used the prototype autonomously and with minimal errors. Further, NFC technology was perceived as very intuitive and the information quality of each patient's health status could be improved. Based on the findings we derive recommendations for future research and applications of NFC based electronic data capture systems.
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