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PublicationUnderstanding Platform Loyalty in the Cloud: A Configurational View on ISV’s Costs and Benefits( 2017-02-12)Platform-as-a-service (PaaS) providers are increasingly engaged in nurturing vibrant ecosystems of independent software vendors (ISVs) by offering standardized services. However, cloud ecosystems have also been known for its fluctuation and high rates of desertion. A currently under-researched explanation for this low traction and high rates of fluctuation may lie in the fact that ISVs face considerable costs when joining and acting on a specific platform. If these costs are too high, they can rapidly outweigh the additional value generated by the ecosystem. This study therefore explains the role of different configurations of cost-inducing factors and resource benefits in influencing an ISV´s platform loyalty. By using a configurational approach based on fuzzy-set qualitative comparative analysis (FsQCA), we display complex interactional effects of cost and benefits as causal conditions on ISVs’ intention to stay in the ecosystem and thus provide valuable insights for both practice as well as theory on platform ecosystems.
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PublicationThe Rise of Crowd Aggregators - How Individual Workers Restructure Their Own Crowd( 2017-02-12)
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PublicationHow to Design Patterns in IS Research – A State-of-the-Art Analysis( 2017-02-12)Patterns are becoming increasingly prominent in the field of Information Systems (IS). They contain good practice solutions to recurring problems and are therefore especially valuable for systems development. Although a huge amount of patterns for nearly every problem in systems development (and even in many fields of IS such as enterprise information management or security) exist, literature still misses a systemized overview on how such patterns are developed. Approaches in practice exist but are either methodologically imprecise or lack a scientific foundation. This contribution is devoted to review the state-of-the-art on how patterns are designed. The findings of our systematic literature review reveal approaches for pattern development which we consolidate, structure and critically reflect. Since we argue that patterns can be considered design artifacts, we apply a design science research (DSR) lens to these approaches, highlight potential gaps and show needs for future development in theory and practice.
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PublicationBlueprinting Crowdfunding - Designing a Crowdfunding Service Configuration Framework( 2017-02-12)
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PublicationFostering business model extensions for ICT-enabled human-centered service systems( 2017-02-12)When improving human-centered service systems (HCSSs) with information and communications technology (ICT), financial aspects are important but challenging for companies with established business models (BMs). The use of ICT and changes in value creation reflect business needs, but commercial success requires modifications and extensions of the BMs. However, prevailing approaches do not take account of these requirements. In this paper, we present a BM design process that fosters the extension of BMs for ICT-enabled HCSSs to support service innovations. Using an action research project in the field of volunteering, we iterated and revised the BM design process in a project collaboration with three end-user companies having similar objectives. The process guides those responsible for service innovation in structuring, analyzing, and the decision-making of alternative BM extensions. Thus, the presented approach contributes to ICT-related service innovation projects by describing systematic and repeatable activities that are the first step for commercial success.
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PublicationTowards Design Excellence for Context-Aware Services - The Case of Mobile Navigation Apps( 2017-02-12)To satisfy service customers and create unique value in a digitized world, companies must strive for exceeding customers’ expectations of e-service experience by establishing high e-service quality. However, an increasing amount of e-services is performed by context-aware mobile technology, which is able to sense and react to changes in the user’s environment. Although these context-aware services are able to address our personal needs and already determine our everyday live, knowledge on how to develop such services is sparse. In our study, we qualitatively compare three mobile navigation apps based on their user reviews in order to elicit first requirements and design approaches for e-service quality oriented design. Results show that well known e-service quality models are not fully applicable to the case of mobile navigation services.
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