Jan Marco Leimeister
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Prof. Dr.
Last Name
Leimeister
First name
Jan Marco
Email
janmarco.leimeister@unisg.ch
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+41 71 224 3330
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Publication

Fostering business model extensions for ICT-enabled human-centered service systems

2017-02-12 , Kleinschmidt, Stefan , Peters, Christoph , Leimeister, Jan Marco , Brenner, Walter

When improving human-centered service systems (HCSSs) with information and communications technology (ICT), financial aspects are important but challenging for companies with established business models (BMs). The use of ICT and changes in value creation reflect business needs, but commercial success requires modifications and extensions of the BMs. However, prevailing approaches do not take account of these requirements. In this paper, we present a BM design process that fosters the extension of BMs for ICT-enabled HCSSs to support service innovations. Using an action research project in the field of volunteering, we iterated and revised the BM design process in a project collaboration with three end-user companies having similar objectives. The process guides those responsible for service innovation in structuring, analyzing, and the decision-making of alternative BM extensions. Thus, the presented approach contributes to ICT-related service innovation projects by describing systematic and repeatable activities that are the first step for commercial success.

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Publication

Together They are Strong - The Quest for Service Modularization Parameters

2014-06-09 , Peters, Christoph , Avital, Michel , Leimeister, Jan Marco , Schultze, Ulrike

This research-in-progress paper deals with service modularization of complex services. The successful creation of powerful modules allow leveraging modularization benefits such as reuse, faster development, module-wide innovation, and rapid reconfiguration. Consequntly, service provider efficiencies as well as user centricity can be realized. Therefore, the principles of modularization, i.e. cohesion and loose coupling, need to reflect interdependencies between the "right" attributes. These attributes, e.g. know-how specificity or IT support, serve two functions. First, they are attributes of the underlying processes that make up the service which needs to be modularized. Second, they serve as candidates for modularization parameters. The paper´s research setting comprises expert workshops and in which modularization parameters are applied. As a first result, I (1) suggest a set of mandatory modularization parameters that are derived from the literature and (2) call for domain-specific extensions. Thus, I contribute to service modularization research by providing the ingredients (modularization parameters) for the recipe (the overall method) for systematic service modularization of complex services. Thus, I also assist service providers in their modularization attempts which might be in need of "ingredients" as well and thereby make a contribution to practice.

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Publication

Dienstleistungssystem

2018 , Peters, Christoph , Gronau, Norbert , Becker, Jörg , Leimeister, Jan Marco , Overhage, Sven , Suhl, Leena

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Crowdworking-Plattformen in Deutschland

2017 , Mrass, Volkmar , Peters, Christoph , Leimeister, Jan Marco

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Weck den Herkules in dir – bürger-initiierte Dienstleistungen

2019 , Billert, Matthias Simon , Peters, Christoph , Leimeister, Jan Marco , Niering, Peggy , Hartmann, Christina , Bittner, Eva , Leimeister, Jan Marco , Krcmar, Helmut , Peters, Christoph

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Digitale Arbeit

2018 , Peters, Christoph , Gronau, Norbert , Becker, Jörg , Leimeister, Jan Marco , Overhage, Sven , Suhl, Leena

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Systematic and Continuous Business Model Development: Design of a Repeatable Process Using the Collaboration Engineering Approach

2017-02-12 , Simmert, Benedikt , Ebel, Philipp , Bittner, Eva Alice Christiane , Peters, Christoph , Leimeister, Jan Marco , Brenner, Walter

Due to permanent changes, companies constantly need to contend with new challenges. Developing and improving business models can help to adapt to constantly changing environmental conditions and to achieve competitiveness. Because most innovative developments are not the result of a single inventor, we used Collaboration Engineering to elaborate a systematic process design for business model development. To ensure an effective process design, we turned to existing knowledge by including theoretical and practical requirements of business model development. Additionally, in order to guarantee the high quality of the process, we evaluated the systematic process on the basis of a multilevel and iterative evaluation. Our evaluation clearly indicates results equivalent to expert-based business model development. Accordingly, the process design enables a continuous and recurring business model development without the ongoing support of professional facilitators.

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Hybrid Intelligence Service Support

2023-06-20 , Christoph Peters , Barbara Langes , Philipp Reinhard , Mahei Li , Sophia Hermann , Rebecca Katzenberger , Andreas Boes , Jan Marco Leimeister , Barbara Langes , Christoph Peters , Jan Marco Leimeister , Andreas Boes

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