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Jan Marco Leimeister
Generative AI in Customer Support Services: A Framework for Augmenting the Routines of Frontline Service Employees
Crowdworking Platforms in Germany: Business Insights from a Study & Implications for Society
Developing a Production Structure Model using Service-Dominant Logic – A hypergraph-based Modeling Approach
Managing Complex Work Systems via Crowdworking Platforms: How Deutsche Bank Explores AI Trends and the Future of Banking with Jovoto
Why the Agile Mindset Matters
How to Empower the Workforce – Analyzing Internal Crowd Work as a Neo-Socio-Technical System
A Hypergraph-based Modeling Approach for Service Systems
Moving towards a Non-Dyadic View on Service Systems and its Operationalization – Applying the Hypergraph-based Service System Model
Linking Strategy and Operations using a Service Business Model – a hypergraph theory-based approach
Towards Bridging the Gap between Business Model Innovation and Practice Using Hypergraph-based Modeling