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Johanna Franziska Gollnhofer
Title
Prof. Dr.
Last Name
Gollnhofer
First name
Johanna Franziska
Email
johannafranziska.gollnhofer@unisg.ch
Phone
+41 71 224 21 40
Homepage
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1 - 9 of 9
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PublicationType: conference paper
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PublicationCustomer experiments: How customers conduct at-home experiments to examine and evaluate purchased products( 2021-10-15)How do customers evaluate purchased products? Prior research assumes that customers compare perceived actual performance with expected performance, resulting in customer satisfaction or dissatisfaction. While customer satisfaction and its influencing factors (e. g., customers’ mood, the form of communication, or the experienced variety of product usage) have been extensively studied, the process of how customers evaluate purchased products remains understudied. Using qualitative interviews and netnography, we study customers who make great efforts to evaluate purchased products in four product categories (self-care products, household items, food & beverages, consumer technology). We find that certain customers draw on five different types of experiments to examine and evaluate purchased products in a quasi-scientific way. We contribute to consumer research and marketing by mapping evaluative processes that lead to customer satisfaction/dissatisfaction.Type: conference paper
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PublicationFrom Aesthetic to Epistemic Consumption: Analyzing Knowledge Regimes in Consumption Collectives(Association for Consumer Research (ACR), 2020)Woermann, NiklasType: conference paper
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PublicationFreed from Desire: Consumers’ Escape from Market Ideologies Through Decluttering Practices(Association for Consumer Reseach (ACR), 2020)Type: conference paper
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PublicationType: conference paper
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PublicationConsumers’ Brand Experiences When Using Voice InterfacesVoice interfaces are conquering consumer lifeworlds. They offer new ways to consumers to interact with brands and challenge existing brand management theories. By drawing on an explorative approach, this paper identifies four different voice experiences that emerge when consumers access brands through voice interfaces (for instance through personal voice assistants such as Amazon Alexa): (1) brand camouflage, (2) category salience, (3) brand evocation and (4) brand amplification.Type: conference paper
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PublicationType: conference paper
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PublicationArchitectural branding in retail in a glocal context( 2018-08)Morath, Alice FabienneType: conference paper