Mahei Li
Thumbnail Image
Title
Dr.
Last Name
Li
First name
Mahei
Email
mahei.li@unisg.ch

Filters

1 1
3 1
Reset filters

Settings
Now showing 1 - 4 of 4
  • Publication
    Moving towards a Non-Dyadic View on Service Systems and its Operationalization – Applying the Hypergraph-based Service System Model
    ( 2020)
    Li, Mahei
    ;
    Peters, Christoph
    ;
    Leimeister, Jan Marco
    In today’s VUCA world, that is characterized by high volatility, uncertainty, complexity and ambiguity, service provisioning is required to realize flexible and adaptable reconfiguration of service delivery systems and its stakeholders’ resources. However, services are often embedded in greater service systems and the context information of both customer and service provider form both its boundary conditions the suitable solution service. To capture the complexity and leverage the dynamic of service systems, we propose the formal service system model (SSM) method. Following general systems theory, we define boundaries for service delivery and show SSM’s applicability for ad-hoc service operations. We show its usefulness for structuring a service system for service operations, specifically scheduling, planning, and pricing of service provisioning. We contribute to service systems engineering by applying one generalizable mathematical model for both structuring and operationalizing service systems and provide insights in-to capturing the complex relationships of its components
    Type: conference paper
    Journal: Hawaii International Conference on System Sciences (HICSS)
    URL: http://hdl.handle.net/10125/63936
    DOI: 10.24251/HICSS.2020.197
    URI: https://www.alexandria.unisg.ch/handle/20.500.14171/112939
  • Publication
    From Service Systems Engineering to Service Innovation - A Modeling Approach
    ( 2019-06-10)
    Li, Mahei
    ;
    Peters, Christoph
    Due to the advent of digitization, service innovation has become even more important for both business and service research alike. Current service systems engineering approaches have employed a recombinant perspective that follows innovation mechanisms to leverage existing company resources for new service innovations. Employing these innovation mechanisms is still challenging, since there is little support on how to structure and identify these mechanisms. We propose a model-based service system engineering approach to structure existing resources into one formal model, enabling the formalization of service innovation mechanisms. The formalized service innovation mechanisms allow for a graphical illustration and enable future research to apply functions to analyze how innovation impacts entire or specific parts of service systems. Furthermore, the mathematical model enables an object-oriented value-driven perspective on service systems and is basis for graphical software tools. We contribute to literature by formalizing service innovations and its mechanisms in the context of service systems and by combining concepts of service innovation and service systems engineering. We do so by a) formalizing service innovation mechanisms and b) demonstrating the application of formal service innovations along one specific software implementation case. For practice, the service system model can with simulating the effects of service innovations.
    Type: conference paper
    Journal: European Conference on Information Systems (ECIS)
    URL: https://aisel.aisnet.org/ecis2019_rp/174/
    URI: https://www.alexandria.unisg.ch/handle/20.500.14171/98563
  • Publication
    Reconceptualizing Service Systems – Introducing Service System Graphs
    ( 2018)
    Li, Mahei Manhai
    ;
    Peters, Christoph
    Currently, research on service science has emerged as its own discipline, where service systems are its basic unit of analysis. However, without a clearly defined modeling approach for service systems, analyzing a service system is challenging. We therefore propose a conceptual hypergraph-based modeling approach, which can be used to model services for both traditional goods-dominant businesses, as well as service-businesses. We define key elements of a service system while drawing upon hypergraph theory and present three modeling properties which are required to model a service systems graph (SSG). The focus of SSGs is to describe the relationships between the various resources, actors and activities, thus configuring a service system. It provides the foundation for computer graphic simulations and database applications of service business structure for future research.
    Type: conference paper
    Journal: International Conference on Information Systems (ICIS)
    URI: https://www.alexandria.unisg.ch/handle/20.500.14171/101374