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Markus Schwaninger
Former Member
Title
Prof. em. Dr.
Last Name
Schwaninger
First name
Markus
Email
markus.schwaninger@unisg.ch
Phone
+41 71 224 2382
Now showing
1 - 4 of 4
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PublicationSecond-Order Intervention: Enhancing Organizational Competence and PerformanceWhile most managerial interventions into organizational and business processes have the character of a direct interference, the interventions of consultants are rather indirect. They are meant to improve the organization and its performance, via a dialogue with the management. To clarify the sprcific role of consultants we shall introduce the concept of second-order intervention, therewith sharpening or, in a certain sense, redefining that role. We shall revert to a case study, which refers to a System Dynamics (SD) modelling and simulation project, to illustrate how a series of second-order interventions has opened new paths towards superior organizational competence and performance. This was an exploratory study, in the tradition of Action Research, not a hypothesis-testing venture.Type: journal articleJournal: Systems Research and Behavioral ScienceVolume: 23Issue: 4DOI: 10.1002/sres.780
Scopus© Citations 8 -
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PublicationSystem Dynamics and Cybernetics: A Necessary Synergy( 2004-07-08)
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PublicationType: book sectionVolume: 1., st Edition.Issue: 1303