Martin Eppler

The development of new business models presents a critical and demanding task for organizations. Among other things, the task requires effective divergent and convergent group processes. A growing body of theoretical literature and empirical evidence shows that artifacts can support collaboration, creativity, and innovation in groups. Such artifacts include visual templates, physical objects, and sketches. Based on existing theories on idea generation and boundary objects, this proposal explains how artifacts can facilitate the development of new business model ideas in teams. Specifically, this paper hypothesizes that artifacts have an impact on perceived group collaboration, perceived creativity, and the decision to adopt a new business model idea. The model was tested with an initial experimental study with managers who were asked to develop innovative business models for a daily newspaper, working under one of three different conditions. The subjects worked in groups and were assigned to either: (1) an empty PowerPoint slide (control group); (2) physical objects combined with sketching; or (3) a visual business model template in a software environment. The results of this pilot study indicate that using a digital visual business model template significantly increases perceived collaboration and actually decreases perceived creativity and the willingness to adopt the business model idea generated. Physical objects combined with sketching do not yield results distinct from the control condition of filling out an empty slide. These results provide initial empirical evidence that artifacts have the power to shape the group process of developing new business models, and that the proposed model can capture relevant dimensions of how they affect such a process.

The development of new business models presents a critical and demanding task for organizations. Among other things, the task requires effective divergent and convergent group processes. A growing body of theoretical literature and empirical evidence shows that artifacts can support collaboration, creativity, and innovation in groups. Such artifacts include visual templates, physical objects, and sketches. Based on existing theories on idea generation and boundary objects, this proposal explains how artifacts can facilitate the development of new business model ideas in teams. Specifically, this paper hypothesizes that artifacts have an impact on perceived group collaboration, perceived creativity, and the decision to adopt a new business model idea. The model was tested with an initial experimental study with managers who were asked to develop innovative business models for a daily newspaper, working under one of three different conditions. The subjects worked in groups and were assigned to either: (1) an empty PowerPoint slide (control group); (2) physical objects combined with sketching; or (3) a visual business model template in a software environment. The results of this pilot study indicate that using a digital visual business model template significantly increases perceived collaboration and actually decreases perceived creativity and the willingness to adopt the business model idea generated. Physical objects combined with sketching do not yield results distinct from the control condition of filling out an empty slide. These results provide initial empirical evidence that artifacts have the power to shape the group process of developing new business models, and that the proposed model can capture relevant dimensions of how they affect such a process.

Generating novel and sustainable business model ideas is a crucial yet challenging innovation task. A growing body of literature shows that artefacts, such as visual templates, objects and sketches, can enhance team collaboration and creativity in innovation activities. Drawing on literature from diverse fields we propose a model that aims to explain how artefacts can affect the team processes in developing new business model ideas, positing that they have an impact on creativity and collaboration. We report the results of an illustrative experimental study comparing the team processes of managers working on a business model innovation task. Teams were supported by different types of artefacts (a business model template; physical objects with sketching; or PowerPoint). The results indicate that using the template significantly increases perceived collaboration and decreases perceived creativity, hence showing that artefacts can have the power to shape team work for innovation tasks.

Developing new business model ideas is a complex, ill-defined innovation task and among the core challenges for existing firms aiming to achieve sustainable success. Neither business model nor idea generation research has yet fully examined suitable methods to generate business model innovation ideas. We have conducted a comprehensive literature review and develop a model to examine the effectiveness of different methods for the generation of business model ideas. The model comprises both objective and subjective effectiveness measures. In a first empirical application of the model in an experimental setting, we have compared the effectiveness of the business model innovation canvas, collaborative sketching, and brainstorming to generate novel business model ideas. The initial results suggest that the model is suitable for comparing different methods: it discerns key indicators of effectiveness, important tradeoffs between quantity and quality of ideas, and between satisfaction and the ability to select the best idea.

In this chapter, we argue for the overlooked potential of dyadic (pairwise) communication for innovation efforts in organizations. We review the research that documents that pairs outperform other team constellations when it comes to idea development and refinement. We describe how to setup and optimize such dyadic communication so that it can contribute to organizational innovation. In the chapter, we give readers a strategy to leverage teams of two for innovation efforts, and we show how managers can enable pairwise communication. Cornerstone of the chapter are a concise and instructive typology of creative pairs as well as guidelines for their setup, management and transition. We conclude the chapter with an outlook on future research on dyadic communication for innovation.