Naim Zierau
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Dr.
Last Name
Zierau
First name
Naim
Email
naim.zierau@unisg.ch
Phone
+41 71 224 3237

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  • Publication
    How Conversational Agents Relieve Teams from Innovation Blockages
    ( 2022-08-09)
    Elshan, Edona
    ;
    Zierau, Naim
    ;
    Janson, Andreas
    ;
    Leimeister, Jan Marco
    Innovation is one of the most important antecedents of a company's competitive advantage and long-term survival. Prior research has alluded to teamwork being a primary driver of a firm's innovation capacity. Still, many firms struggle with providing an environment that supports innovation teams in working efficiently together. Thereby, a team's failure can be attributed to several factors, such as inefficient working methods or a lack of internal communication that leads to so-called innovation blockages. There are a number of approaches that are targeted at supporting teams to overcome innovation blockages, but they mainly focus on the collaboration process and rarely consider the needs and potentials of individual team members. In this paper, we argue that Conversational Agents (CAs) can efficiently support teams in overcoming innovation blockages by enhancing collaborative work practices and, specifically, by facilitating the contribution of each individual team member. To that end, we design a CA as a team facilitator that provides nudges to reduce innovation blocking actions according to requirements we systematically derived from scientific literature and practice. Based on a rigorous evaluation, we demonstrate the potential of CAs to reduce the frequency of innovation blockages. The research implications for the development and deployment of CAs as team facilitators are explored.
    Type: conference paper
    Journal: Annual Meeting of the Academy of Management (AOM)
    DOI: 10.5465/AMBPP.2022.15648abstract
    URI: https://www.alexandria.unisg.ch/handle/20.500.14171/108399
  • Publication
    Trust in Smart Personal Assistants: A Systematic Literature Review and Development of a Research Agenda
    ( 2020-03-09)
    Zierau, Naim
    ;
    Engel, Christian
    ;
    Söllner, Matthias
    ;
    Leimeister, Jan Marco
    Smart Personal Assistants (SPA) fundamentally influence the way individuals perform tasks, use services and interact with organizations. They thus bear an immense economic and societal potential. However, a lack of trust - rooted in perceptions of uncertainty and risk - when interacting with intelligent computer agents can inhibit their adoption. In this paper, we conduct a systematic literature review to investigate the state of knowledge on trust in SPAs. Based on a concept-centric analysis of 50 papers, we derive three distinct research perspectives that constitute this nascent field: user interface-driven, interaction-driven, and explanation-driven trust in SPAs. Building on the results of our analysis, we develop a research agenda to spark and guide future research surrounding trust in SPAs. Ultimately, this paper intends to contribute to the body of knowledge of trust in artificial intelligence-based systems, specifically SPAs. It does so by proposing a novel framework mapping out their relationship.
    Type: conference paper
    Journal: International Conference on Wirtschaftsinformatik (WI)
    DOI: 10.30844/wi_2020_a7-zierau
    URI: https://www.alexandria.unisg.ch/handle/20.500.14171/112338
  • Publication
    Digitale Servicesysteme
    (Carl Hanser Verlag GmbH & Co. KG, 2019)
    Li, Mahei
    ;
    Peters, Christoph
    ;
    Leimeister, Jan Marco
    ;
    Zierau, Naim
    ;
    Gassman, Oliver
    ;
    Sutter, Philipp
    Type: book section
    Volume: 2
    URI: https://www.alexandria.unisg.ch/handle/20.500.14171/99413