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Naim Zierau
The Role of AI-Based Artifacts’ Voice Capabilities for Agency Attribution
Voice bots on the frontline: Voice-based interfaces enhance flow-like consumer experiences & boost service outcomes
How Conversational Agents Relieve Teams from Innovation Blockages
Voice as a Contemporary Frontier of Interaction Design
Understanding the Design Elements Affecting User Acceptance of Intelligent Agents: Past, Present and Future
Towards Developing Trust-Supporting Design Features for AI-Based Chatbots in Customer Service
“I Will Follow You!” – How Recommendation Modality Impacts Processing Fluency and Purchase Intention
Designing Conversational Evaluation Tools: A Comparison of Text and Voice Modalities to Improve Response Quality in Course Evaluations
Challenges and Good Practices in Conversational AI-Driven Service Automation
Alexa, are you still there? Understanding the Habitual Use of AI-Based Voice Assistants