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PublicationAuf dem Weg zur prozessorientierten Patientenidentifikation(Schwabe, 2008-09-02)
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PublicationComponent-based process modelling in health care(Università di Verona, Facoltà di Economia, Departimento de Economia Aziendale, 2009-06-08)Structural changes and increasing market dynamics in the health care sector intensify the hospitals' need for cost-savings and process optimization. A first step is the documentation of processes in order to clarify the actual needs. As in health care processes are rather complex and often different players with divergent demands are involved, a disciplined approach to effectively and efficiently model processes is required. For this purpose, in this contribution a component-based modelling approach is presented and applied.
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PublicationComponent-Based Distributed Modeling of Collaborative Service Processes - A Methodology for the Identification of Reference Process Building Blocks(IEEE Computer Society, 2009-01-05)
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PublicationA Methodology for ICT Impact Analysis Based on Semantic Process Models( 2008-09-01)In today's fast changing public sector environment, administrative decision makers increasingly demand that information and communication technology (ICT) investments demonstrate business value through measurable results. While costs are easy to track, measuring tangible benefits such as quality improvements and utility potentials of ICT takes considerable effort. Hence, simultaneously with a multitude of eGovernment initiatives, ICT evaluation methods have been developed. As the great part of these initiatives exclusively focuses on the electronic delivery of governmental services, predominantly the end-user perspective is used for evaluation thus leaving behind the impact of ICT on the back-office of a public administration. For this reason a fundamental methodology for administration-wide ICT impact analysis is presented. This methodology consists of two phases: semantic modelling of administrational processes (phase 1) and computer-assisted analysis of ICT impact (phase 2). For both phases, the respective specifications are explained and their applicability is demonstrated with a real-world example.
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PublicationICT-Enabled Optimization of Government Processes(Information Science Reference, 2009)The public sector is facing an increased service level demand from citizens andcompanies which comes along with reduced financial scope. Higher processefficiency as well as time and cost savings are required to cope with this challenge.However, reorganization projects in public administrations which are based onestablished generic process modeling methods can only identify limitedreorganization potential for ICT-support in single processes and just lead to smalllocal improvements (Algermissen et al., 2005). Therefore, we have created themodeling and analysis methodology PICTURE. The PICTURE methodology firstapplies the domain vocabulary to efficiently capture the process landscape of a publicorganization. It then semi-automatically analyses the processes and identifies reorganizationpotential. Thus, PICTURE creates process transparency and supportsdecision makers in developing a holistic ICT investment and transformation strategyfor the entire administration.
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PublicationUsing Semantically Annotated Models for Pattern-Based Process Analysis(Institut für Wirtschaftsinformatik, Universität St.Gallen, 2010-01-04)Support of processes by appropriate Information and Communication Technology (ICT) is a key requisite to persist in an environment characterised by high specialisation and cooperative service production also in the public sector. This paper describes a method for pattern-based semantic process analysis including its prototypical implementation. The objective is the identification of weaknesses as well as the analysis of ICT impact with regards to reducing or eliminating these weaknesses. Using this approach, business analysts can rely on an extensible and flexible tool for querying in a natural language close way and analysing process models by means of weakness patterns.
