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The Influence of Information Technology on Industrial Services in the Manufacturing Industry - A Literature Review and Future Research Directions
Type
conference paper
Date Issued
2012-07-14
Research Team
IIM, IWI4
Abstract
In the last 40 years, industrial organizations have optimised their production processes through information technology (IT). Nowadays, manufacturing firms are confronted with shrinking margins, service-demanding customers, and increased competition that are associated with the structural shift from a product-dominant to a service-dominant economy. In order to answer the changed market conditions, those firms started to offer industrial product-service systems that refer to customer life cycle oriented combinations of products and services realised in an extended value-creation network. Since enterprise information systems (IS) are designed and optimised for production planning, a clear lack in functionality and integration for industrial services can be ascertained. In particular, the life cycle management for product-service systems is not adequately covered in current standard software solutions. Firms heavily rely on individual software instead. Due to the cross-disciplinary field of research, it is important to have an overview of the extant literature. Therefore, we present a structured literature review grounded in an established literature review framework. The results suggest that extant literature lacks depth in covering the specificity of industrial services in IT solutions supporting life cycle management. We propose further research in requirements engineering, IT architecture, IT infrastructure, IT governance, and sourcing.
Language
English
Keywords
CCIIM
HSG Classification
not classified
Refereed
Yes
Book title
Proceedings of the 16th Pacific Asia Conference on Information Systems (PACIS)
Publisher
Association for Information Systems
Publisher place
AIS Electronic Library (AISeL)
Event Title
16th Pacific Asia Conference on Information Systems (PACIS) 2012
Event Location
Ho Chi Minh City, Vietnam
Event Date
11.-15.07.2012
Official URL
Subject(s)
Division(s)
Eprints ID
224195