The focus of this research is to observe the purchaser integration within business service procurement and its impact on the collaboration with both internal customers and external service providers (suppliers). Therefore, different service types were examined in more detail occurring as a contingent factor. Based on structural equation modelling, partial least square analysis (PLS) is applied for this empirical study analyzing questionnaires from Switzerland, Germany, and Austria. In addition to service type specific differences, this research provides a better understanding of the purchaser integration and collaboration during the service procurement process. Furthermore, several implications were deduced to allow managerial support for purchasing professionals.
contribution to scientific community
HSG Profile Area
SoM - Business Innovation
26th IPSERA conference
IPSERA 2017: 26th annual conference of the International Purchasing and Supply Education and Research Association