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  4. Business service supply and collaboration: the impact of purchasing integration
 
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Business service supply and collaboration: the impact of purchasing integration

Journal
International Journal of Integrated Supply Management
ISSN
1477-5360
ISSN-Digital
1741-8097
Type
journal article
Date Issued
2018-10-09
Author(s)
Hänsel, Martin  
Hofmann, Erik
DOI
10.1504/IJISM.2018.095666
Abstract
In recent years, the purchasing of business services has become increasingly relevant for companies' success. Goods purchasing is relatively well understood, but firms still struggle to achieve adequate acquisition of services. The focus of this research is to observe purchaser integration and its impact on collaboration with both internal customers and external service providers (suppliers) when buying services. This empirical study therefore examines in detail different service types occurring as a contingent factor. It employs partial least squares (PLS) analysis - a technique based on structural equation modelling to analyse questionnaires from Switzerland, Germany and Austria. In addition to identifying service type-specific differences, the findings provide a better understanding of purchaser integration and collaboration during the service purchasing process. Several implications are explored that could be used to improve managerial support for purchasing professionals.
Funding(s)
KTI-AVBD: Einkauf und Management komplexer Dienstleistungen - Der Ansatz des Advanced Value Break Downs
Language
English
HSG Classification
contribution to scientific community
HSG Profile Area
SoM - Business Innovation
Refereed
Yes
Publisher
Inderscience Enterprises
Volume
12
Number
1/2
Start page
1
End page
21
Official URL
https://www.inderscience.com/info/inarticle.php?artid=95666
URL
https://www.alexandria.unisg.ch/handle/20.500.14171/99957
Subject(s)

business studies

Division(s)

ISCM - Institute of S...

University of St.Gall...

Eprints ID
253955

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