Towards a Productivity Measurement Model for Technology Mediated Learning Services

Technology-mediated Learning Services (TMLS) increasingly play an important role in the vocational training service industry. However, TMLS success is assessed inconsistently within literature. To assess TMLS success, this study focuses on a TMLS productivity perspective, i.e. a systematic inspection of the input, process and output perspective. Consequently, we will develop a TMLS
productivity measurement model to assess TMLS from a holistic perspective. In this paper, we present the recent status, comprising TMLS constructs from an input-, throughput and output perspective. They were derived and developed from (1) literature, from an (2) expert workshop and from a (3) qsort-pre-test. To bridge the existing research gap in TMLS assessment, we thereby develop a
productivity measurement model that seeks to measure TMLS productivity from a holistic perspective. It contains tangible as well as intangible TMLS factors, both from a customer and a service Provider perspective. We propose to evaluate the model by means of a factor analysis to enrich TMLS Research in terms of systematic evaluation and assessment. Furthermore, we provide practitioners with a tool to measure the productivity of their TMLS using both tangible and intangible indicators.