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  4. Towards a Productivity Measurement Model for Technology Mediated Learning Services
 
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Towards a Productivity Measurement Model for Technology Mediated Learning Services

ISBN
978-90-393-6112-2
Type
conference paper
Date Issued
2013-06-06
Author(s)
Bitzer, Philipp
Söllner, Matthias  
Abstract
Technology-mediated Learning Services (TMLS) increasingly play an important role in the vocational training service industry. However, TMLS success is assessed inconsistently within literature. To assess TMLS success, this study focuses on a TMLS productivity perspective, i.e. a systematic inspection of the input, process and output perspective. Consequently, we will develop a TMLS
productivity measurement model to assess TMLS from a holistic perspective. In this paper, we present the recent status, comprising TMLS constructs from an input-, throughput and output perspective. They were derived and developed from (1) literature, from an (2) expert workshop and from a (3) qsort-pre-test. To bridge the existing research gap in TMLS assessment, we thereby develop a
productivity measurement model that seeks to measure TMLS productivity from a holistic perspective. It contains tangible as well as intangible TMLS factors, both from a customer and a service Provider perspective. We propose to evaluate the model by means of a factor analysis to enrich TMLS Research in terms of systematic evaluation and assessment. Furthermore, we provide practitioners with a tool to measure the productivity of their TMLS using both tangible and intangible indicators.
Language
English
Keywords
Technology-mediated learning services
training success
service productivity
HSG Classification
contribution to scientific community
Refereed
No
Book title
Proceedings of the 21th European Conference on Information Systems
Publisher
Association for Information Systems
Publisher place
Atlanta
Event Title
21st European Conference on Information Systems (ECIS) 2013
Event Location
Utrecht, Netherlands
Event Date
06.-08.06.2013
Official URL
http://aisel.aisnet.org/ecis2013_rip/16/
URL
https://www.alexandria.unisg.ch/handle/20.500.14171/89164
Subject(s)

information managemen...

Division(s)

IWI - Institute of In...

Eprints ID
228932
File(s)
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Thumbnail Image

open.access

Name

Bitzer and Soeller 2013.pdf

Size

98.4 KB

Format

Adobe PDF

Checksum (MD5)

5b3429bb0626c923f693922cc7cbfb25

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