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  4. Enhancing Service Lifecycle Management - Costing as Part of Service Descriptions
 
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Enhancing Service Lifecycle Management - Costing as Part of Service Descriptions

ISBN
978-0-615-55907-0
Type
conference paper
Date Issued
2013-08-15
Author(s)
Fischbach, Michael  
Puschmann, Thomas  
Alt, Rainer  
Research Team
Sourcing, IWI2
Abstract
Outsourcing of IT and business processes results in an increased exchange of services. For inter-organizational service exchange to be successful, the participating network players have to establish unified and thus interoperable means of service description. An analysis of contemporary approaches identified a deficit of almost all approaches to address monetary aspects of a service, especially costs. This paper argues that costs are prevalent in almost all stages of a services' lifecycle, and thus its' role within Service Lifecycle Management (SLM) is paramount. Recognizing this discrepancy, the paper proposes a basic version of a costing model that allows for a multi-periodic depiction of service-related costs as part of a service description. It is modeled and implemented as an extension of USDL, the Unified Service Description Language. A case example from the financial services industry demonstrates the artifact's applicability.
Funding(s)
CC Sourcing in der Finanzindustrie  
Language
English
Keywords
Service management
Service science
Service-oriented enterprises (SOE)
Service-Oriented Architecture
Service description
Service costing
HSG Classification
contribution to scientific community
HSG Profile Area
SoM - Business Innovation
Refereed
Yes
Book title
Proceedings of the 19th Americas Conference on Information Systems (AMCIS 2013)
Publisher
Association for Information Systems
Publisher place
AIS Electronic Library (AISeL)
Start page
1
Event Title
19th Americas Conference on Information Systems (AMCIS 2013)
Event Location
Chicago, IL
Event Date
15.-17.08.2013
Official URL
http://aisel.aisnet.org/amcis2013/SystemsAnalysis/GeneralPresentations/7/
URL
https://www.alexandria.unisg.ch/handle/20.500.14171/88839
Subject(s)

business studies

Division(s)

IWI - Institute of In...

Eprints ID
223696

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