How to innovate customer support services in manufacturing firms?
ISBN
918501981X
Type
conference paper
Date Issued
2004-01-01
Author(s)
Gebauer, Heiko
Beckenbauer, Bernold
Editor(s)
Edvardsson, Bo
Gustafsson, Anders
Brown, Stephen
Johnston, Robert
Language
German
HSG Classification
not classified
Refereed
No
Book title
QUIS 9 : service excellence in management : interdisciplinary contributions
Publisher
Karlstad University Press
Publisher place
Karlstad
Start page
397
Event Title
9th International Research Symposium on Service Excellence in Management (QUIS9)
Event Location
Karlstad, Sweden
Event Date
15.-18.06.2004
URL
Subject(s)
Division(s)
Eprints ID
21333