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  4. A KPI Set for Steering the IoT Business in Product Companies
 
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A KPI Set for Steering the IoT Business in Product Companies

Journal
Research Technology Management
ISSN
0895-6308
Type
journal article
Date Issued
2022-02-17
Author(s)
Lamprecht, Claudio
Gebauer, Heiko
Fleisch, Elgar
Wortmann, Felix
DOI
10.1080/08956308.2022.2015951
Abstract (De)
The Internet of Things (IoT) offers product companies the opportunity to develop an IoT business. Existing performance measurement systems (PMS) are unsuitable for measuring and managing the business logic of IoT business. Based on research conducted with 31 product companies, we present three measurement traps, a key performance indicators (KPI) set suited for steering IoT business in product companies, and three recommendations for implementing the KPI set. Companies can use the KPI set to manage their IoT businesses more effectively and avoid the measurement traps.
Language
English
HSG Classification
contribution to scientific community
Refereed
Yes
Volume
65
Number
2
Start page
53
End page
63
Official URL
https://doi.org/10.1080/08956308.2022.2015951
URL
https://www.alexandria.unisg.ch/handle/20.500.14171/108995
Subject(s)
  • business studies

Division(s)
  • ITEM - Institute of T...

  • IWI - Institute of In...

Eprints ID
265880
File(s)
A KPI Set for Steering the IoT Business in Product Companies.pdf (815.55 KB)
here you can find instructions

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