Professor Alexander Braun shared with us the main insights from a pathbreaking post-lockdown survey of insurance executives (124 of them) and a large sample of clients. The insights are captivating. For example, 90% of execs say the crisis has transformed the culture toward digital; 50% of execs say the crisis accelerated existing transformation projects, and 25% say the crisis served as the catalyst for NEW change projects! Additionally, Alex talks about the key to effective distribution channels, the beauty of platforms and embedded offerings, and the opportunity to use this crisis-driven urgency for change to continue transforming business models to meet changing client expectations.