The New Frontiers of Service Systems Engineering

Services are an abundant form of value creation in many countries. Even advanced products and technologies are increasingly made available as services, as exemplified by the dramatic expansion of cloud-based analytics and artificial intelligence. Digital transformation drives servitization. The process of digital transformation amplifies the trend to changing business models, towards offering and selling the utility of a product or a service – everything becomes a service, enabled though digital technologies. Traditional manufacturing sees advances of services through smart services and industry 4.0. Service industries themselves are also transforming into high tech ventures. Retail, finance, media, mobility, to name just a few industries, have become hotbeds of digital services that thrive on advances in information technology.