Unlocking the potential of process innovation : A conceptual framework for the exploitation of advanced manufacturing technologies

This paper aims at providing a holistic understanding of the determinants that influence the realization of benefits of new manufacturing technologies. Based on findings from operations management and strategic decision-making literature, we propose a framework that explicitly distinguishes between the phase of decision-making and the phase of implementation of advanced manufacturing technologies. Based on a broad literature review, contingency factors are presented and related to each phase of the process model.