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  4. Why DMOs and Tourism Organizations Do not Really 'Get/Attract Visitors': Uncovering the Truth behind a Cargo Cult.
 
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Why DMOs and Tourism Organizations Do not Really 'Get/Attract Visitors': Uncovering the Truth behind a Cargo Cult.

Type
journal article
Date Issued
2019-10
Author(s)
Beritelli, Pietro
Laesser, Christian
DOI
10.6084/m9.figshare.9924428
Abstract
The term "getting visitors" is a colloquial expression of the assumption that tourist organizations of all sorts (DMOs) (Destination Marketing/Management Organizations) can attract new or additional visitors to a destination especially by using communication tools. In this article, we use well-founded scientific studies, critical reasoning, and practical considerations to argue that this assumption rarely holds. Eleven selected myths surrounding the practice of DMOs are critically examined and characterized as a cargo cult. It turns out that huge effort is put into creating extremely little added value in terms of additional visitors. The consequences, especially for today's "marketing-oriented" DMOs, are far-reaching. DMOs still have legitimacy. But this must be based on the original rationale behind DMOs, specifically as a solution to instances of market failure in public spaces.
Language
English
HSG Classification
contribution to scientific community
Refereed
Yes
Publisher
IMP-HSG
Publisher place
St.Gallen
URL
https://www.alexandria.unisg.ch/handle/20.500.14171/98153
Subject(s)
  • economics

  • business studies

Division(s)
  • IMP - Institute for S...

  • University of St.Gall...

Eprints ID
259251
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