An Exploration of Factors Influencing the Continuous Use of Business Intelligence Systems

Data Warehouse and Business Intelligence (DWH/BI) systems play an important role in the decision making process of organizations. DWH/BI systems address a heterogeneous group of users and therefore have to address a broad range of requirements. Only if these requirements and additional prerequisites are met by the DWH/BI systems, potential users will continuously use these systems for their daily work and thus justify the considerable cost of these systems. In this paper we present an exploratory analysis of factors that influence continuous use of DWH/BI systems. In total, we identified nine factors. Three address aspects related to the users and their interaction with the system. Another three focus on the DWH/BI system's characteristics and its development. The remaining three factors incorporate organizational, governance-related and peer influence factors with an effect on the users��� continuous use behavior.