The client, the unknown entity – understanding client requirements
Type
digital resource
Date Issued
2019-08
Author(s)
Abstract
The second article in my series "Client orientation in law firms" deals with the expectations of our clients. Studies show that not only the legal quality of our services plays a role, but that two soft factors also play a decisive role in client evaluation.
Language
English
HSG Classification
contribution to practical use / society
Publisher place
Vista
Subject(s)
Division(s)
Eprints ID
258065