Estimating WTP based on Attribute placement in a Customer preferences classification scheme (Kano)
Type
presentation
Date Issued
2019-04-06
Author(s)
Abstract
I assume that a given level of classification (according to Kano; “basic”, “performance”, “excitement”) of an attribute, in this case programs, reflects its marginal value towards the overall value of an indivisible and overall outcome, in this case broadcast content (constituted by those programs).
If it holds true that the classification of an attribute as “excitement” is a foundation for differentiation, one would expect a comparably higher marginal value contribution than if that same attribute is only classified as “basic” or “performance”.
This is, as this study shows, definitely not the case.
An interpretative discussion of my study results will hopefully help me in further progressing this work.
If it holds true that the classification of an attribute as “excitement” is a foundation for differentiation, one would expect a comparably higher marginal value contribution than if that same attribute is only classified as “basic” or “performance”.
This is, as this study shows, definitely not the case.
An interpretative discussion of my study results will hopefully help me in further progressing this work.
Language
English
HSG Classification
contribution to scientific community
HSG Profile Area
SoM - Business Innovation
Event Title
TRC Annual Meeting
Event Location
Palma de Mallorca
Event Date
06.04.19
Subject(s)
Division(s)
Contact Email Address
margareta.brugger@unisg.ch
Eprints ID
256985
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Name
KanoClass-WTP (Laesser).pdf
Size
999.53 KB
Format
Adobe PDF
Checksum (MD5)
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