Options
Balancing Innovation and Operations: Opportunities and Challenges of Second Generation Enterprise Mobility
Journal
The journal of management systems
ISSN
1041-2808
Type
journal article
Date Issued
2014-10-14
Author(s)
Research Team
IWI3
Abstract
A new generation of mobile IT is driving new thinking and innovation in most areas of organizations and is challenging corporate IT. From a "computing" perspective, this second-generation enterprise mobility (SGEM), such as smartphones and media tablets, enables pervasiveness, much more intuitive computing, and contextual intelligence. This changes what can be done with IT in enterprises and creates new challenges for IT departments. Based on three group interviews and twelve individual interviews including data from 31 corporations, we explore how corporations are responding to SGEM. Based on this data, we derive three opportunities and four challenges. The synthesis of the results reveals that SGEM has changed employee expectations for professional IT and led to fundamental issues concerning the role and objectives of corporate IT departments. The results contribute to a more holistic picture of corporate usage of SGEM and illustrate how the new perception of IT is challenging common practice.
An earlier version of this paper has previously been published in the Proceedings of the Nineteenth Americas Conference on Information Systems (Sammer, Brechbühl, & Back, 2013).
An earlier version of this paper has previously been published in the Proceedings of the Nineteenth Americas Conference on Information Systems (Sammer, Brechbühl, & Back, 2013).
Project(s)
Language
English
Keywords
Corporate IT
Mobile Computing
Opportunities and Challenges
Role of IT
Smartphone
Tablet Computer
HSG Classification
contribution to scientific community
HSG Profile Area
SoM - Business Innovation
Refereed
Yes
Publisher
Maximilian Pr.
Publisher place
Newport News, Va.
Volume
24
Number
3
Start page
31
End page
44
Pages
14
Subject(s)
Division(s)
Eprints ID
235813