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A Hypergraph-based Modeling Approach for Service Systems

Journal
INFORMS International Conference on Service Science (ICSS)
Type
conference paper
Date Issued
2018
Author(s)
Li, Mahei Manhai  
Peters, Christoph  
Leimeister, Jan Marco  
Research Team
IWI 6
Abstract
Currently, research on service science has emerged as its own discipline, where service systems are its basic unit of analysis. However, without a clearly defined modeling approach for service systems, analyzing a service system is challenging. We therefore propose a conceptual hypergraph-based modeling approach, which can be used to model services for both traditional goods-dominant businesses, as well as service-businesses. We define key elements of a service system while drawing upon hypergraph theory and present three modeling properties which are required to model a service systems graph (SSG). The focus of SSGs is to describe the relationships between the various resources, actors and activities, thus configuring a service system. It provides the foundation for computer graphic simulations and database applications of service business structure for future research.
Language
English
Keywords
Modeling
Service Modeling
Service System Graph
Service System Modeling
Service Systems
Service Systems Engineering
hypergraph
HSG Classification
contribution to practical use / society
Event Title
INFORMS International Conference on Service Science (ICSS)
Event Location
Phoenix, Arizona, USA
Event Date
03.11.2018
URL
https://www.alexandria.unisg.ch/handle/20.500.14171/101376
Subject(s)

other research area

information managemen...

business studies

Division(s)

IWI - Institute of In...

Eprints ID
255139
File(s)
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Thumbnail Image

open.access

Name

JML_721.pdf

Size

920.59 KB

Format

Adobe PDF

Checksum (MD5)

9f9f701f84346ef1ce7debeec0a460eb

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