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Is more always better? Simulating Feedback Exchange in Organizations
Type
conference paper
Date Issued
2021
Author(s)
Research Team
ACG, IWI1
Abstract (De)
More and more employees request feedback from their organizations to develop and learn. This is reflected by a growing number of digital feedback apps which facilitate high-frequency feedback exchange. However, the effect of feedback has hardly been studied on an organizational level due to complexity. Therefore, we strive to analyze organizational feedback exchange with an agent-based simulation model. Concretely, we study the effect of feedback length and feedback frequency on the organizational return on investment (ROI) of feedback exchange. Our study shows that feedback length stays in an inverted U-shape relationship with ROI. Contrarily, feedback frequency is negatively correlated with ROI. When analyzed jointly, two sweet spots arise: one for medium-length, frequent feedback, and the other, for longer infrequent feedback.
Language
English
Keywords
Feedback
Digital Feedback
Simulation
Organization
HSG Classification
contribution to scientific community
HSG Profile Area
SoM - Business Innovation
Publisher
Proceedings of the International Conference on Wirtschaftsinformatik (WI)
Event Location
Virtual
Division(s)
Contact Email Address
roman.rietsche@unisg.ch
Eprints ID
262504