Towards design principles for aligning human-centered service systems and corresponding business models
ISBN
978-0-9966831-3-5
Type
conference paper
Date Issued
2016-12-11
Research Team
IWI 6
Abstract
To benefit from service innovation the service system and the corresponding business model (BM) have to be adapted or developed. Unfortunately, there are no guidelines that ensure that both development streams match, include, and align the same value for the customer. Therefore, we conduct a design science research (DSR) project, in which we develop design principles that guide the alignment between the two concepts of service systems and BMs via the value proposition. We build the design principles based on existing research in service design and BMs, and apply them in the field of human-centered service systems (HCSSs). The preliminary artifact shows that the design principles relate to concrete problems from both research streams. In conclusion, this research-in-progress will contribute to existing knowledge in combining the two research streams of service systems and BM research, and offer practitioners assistance for the
systematic design of HCSSs and their corresponding BMs.
systematic design of HCSSs and their corresponding BMs.
Funding(s)
Language
English
Keywords
Business Model
Design Principles
Design Science Research
Human-Centered Service Systems
Service Design
Service Innovation
Service Science
Value Proposition
HSG Classification
contribution to practical use / society
Book title
Proceedings of the International Conference on Information Systems - Digital Innovation at the Crossroads, ICIS 2016
Publisher
Association for Information Systems
Publisher place
AIS Electronic Library (AISeL)
Event Title
37th International Conference on Information Systems (ICIS 2016)
Event Location
Dublin, Ireland
Event Date
11.-14.12.2016
Eprints ID
249649
File(s)![Thumbnail Image]()
Loading...
open.access
Name
JML_591.pdf
Size
394.81 KB
Format
Adobe PDF
Checksum (MD5)
1a684973909a32b3ba97afa9f0d13dcd