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  4. Core Cues in Initial Trust Formation : Exploring Differences between Online Business Models
 
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Core Cues in Initial Trust Formation : Exploring Differences between Online Business Models

Type
conference paper
Date Issued
2011-08-15
Author(s)
Hoffmann, Christian Pieter  
von Kaenel, Andrea  
Meckel, Miriam  
Suphan, Anne  
Abstract
The formation of trust has been identified as a key success factor for online business: Users' willingness to provide personal data is a prerequisite for online transactions. This holds especially true in the earliest stage of a business relationship, when users transact with an online service for the first time. Among the drivers of initial trust identified in the trust literature are features of the online business that signal its trustworthiness to potential users, i.e. trust cues. This paper will identify core cues in the formation of initial trust based on a survey of 1'294 German internet users. The relevance of these cues will subsequently be differentiated by four distinct B2C business models.
Language
English
Keywords
Online Trust
Initial Trust
e-Business
Privacy
Security
HSG Classification
contribution to scientific community
Refereed
Yes
Book title
West meets East: Enlightening, Balancing, Transcending
Publisher
Academy of Management
Publisher place
New York
Volume
Session Paper 1552
Start page
40
Event Title
71st Academy of Management Annual Meeting (AOM)
Event Location
San Antonio, USA
Event Date
12.-16.08.2011
URL
https://www.alexandria.unisg.ch/handle/20.500.14171/93695
Subject(s)

business studies

Division(s)

MCM -Institute for Me...

Eprints ID
205375

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