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A literature review of collaborative platforms: exploring implications for the co-creation of public services and future directions
Journal
EURAM Conference 2023
Type
conference paper
Date Issued
2023
Author(s)
Abstract
Collaborative platforms are increasingly recognized as a promising approach in public administration for facilitating multi-actor collaboration and co-creation of public services. However, our current understanding of these platforms and their implications for public service design and delivery is limited, hindering both theoretical development and practical application. This article presents a conceptual summary of 74 articles published between 2011 and 2021 and highlights three fundamental dimensions of collaborative platforms for co-creating public services: technological, innovation, and governance. Additionally, six key implications and considerations for public service design and delivery are identified. The findings suggest a research agenda that calls for a socio-technical integrated approach to further investigate collaborative platforms, including their outcomes, antecedents, and the relationship between platform governance and value creation in public services.
Language
English
Keywords
co-creation
platform
public services
systematic literature review