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Loyalty Formation for Different Customer Journey Segments

Journal
Journal of Retailing
ISSN
0022-4359
Type
journal article
Date Issued
2019
Author(s)
Herhausen, Dennis  
Kleinlercher, Kristina  
Verhoef, Peter
Emrich, Oliver  
Rudolph, Thomas  
DOI
https://doi.org/10.1016/j.jretai.2019.05.001
Language
English
HSG Classification
contribution to scientific community
HSG Profile Area
SoM - Business Innovation
Refereed
Yes
Publisher
Elsevier
Volume
95
Number
3
Start page
9
End page
29
Official URL
https://www.sciencedirect.com/science/article/pii/S0022435919300247
URL
https://www.alexandria.unisg.ch/handle/20.500.14171/99294
Subject(s)

business studies

Division(s)

IMC – Institute for M...

IRM - Institute of Re...

Eprints ID
257030

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