Smart government: a playbook for politicians and public managers

Based on the enablers we have identified, politicians and public managers can assess their organisation’s capability to implement
smart government, identify gaps and eventually boost the success of smart government initiatives. In the paper we suggest some
key questions for politicians and public managers to get an initial idea of where the major gaps might be. This has to be followed
by a detailed maturity assessment. After identifying the gaps, politicians and public managers need to prepare projects or measures to
fill them.