Towards the Measurement of Business Intelligence Maturity

For the systematic evolution of interdisciplinary socio-technical systems, such as business intelligence (BI), artifacts are needed that comprehensively address multifaceted challenges. To support these strategic improvement initiatives, we proposed a BI maturity model (MM) in prior research. In this paper, we develop an approach to measure maturity of BI in organizations, thereby operationalizing our existing BI MM. In fact, a new maturity measurement instrument is developed that can be used in empirical research. According to the proposed approach, BI maturity can be calculated on the basis of 25 items and organizations are classified into five maturity levels. An exemplary application, using data from 92 organizations, shows that most organizations reside on maturity level three. Furthermore, we investigate the relationship between BI maturity and business benefits of BI. Findings showed that mature organizations have achieved significantly higher business benefits from BI than organizations on lower maturity levels.