The Role of Organizational Control Systems in Employees’ Organizational Trust and Performance Outcomes
Journal
Group & Organization Management
ISSN
1059-6011
ISSN-Digital
1552-3993
Type
journal article
Date Issued
2017-08-31
Author(s)
Verburg, Robert
;
Nienaber, Ann-Marie
;
Searle, Rosalind
;
;
Den Hartog, Deanne
;
Rupp, Deborah
Abstract
This study examined how organizational control is related to employees’ organizational trust. We specifically focus on how different forms of control (process, outcome, and normative) relate to employees’ trust in their employing organizations and examine whether such trust in turn relates positively to employee job performance (task performance and organizational citizenship behavior). In addition, and in response to the recommendations of past research, we examined these relationships in a high control and compliance-based cultural context. Using data from 105 employee-supervisor dyads from professional services firms in Singapore, we find support for our hypothesized model. The implications of the results for theory and practice, and directions for future research are discussed.
Language
English
Keywords
trust
control
compliance
ocb
HSG Classification
contribution to scientific community
HSG Profile Area
SoM - Business Innovation
Refereed
Yes
Publisher
Sage Publ.
Publisher place
Thousand Oaks
Volume
43
Number
2
Start page
179
End page
206
Subject(s)
Division(s)
Eprints ID
251191
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Name
1059601117725191
Size
516.32 KB
Format
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