A KPI Set for Steering the IoT Business in Product Companies
Journal
Research Technology Management
ISSN
0895-6308
Type
journal article
Date Issued
2022-02-17
Author(s)
Abstract (De)
The Internet of Things (IoT) offers product companies the opportunity to develop an IoT business. Existing performance measurement systems (PMS) are unsuitable for measuring and managing the business logic of IoT business. Based on research conducted with 31 product companies, we present three measurement traps, a key performance indicators (KPI) set suited for steering IoT business in product companies, and three recommendations for implementing the KPI set. Companies can use the KPI set to manage their IoT businesses more effectively and avoid the measurement traps.
Language
English
HSG Classification
contribution to scientific community
Refereed
Yes
Volume
65
Number
2
Start page
53
End page
63
Official URL
Subject(s)
Eprints ID
265880
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Name
A KPI Set for Steering the IoT Business in Product Companies.pdf
Size
815.55 KB
Format
Adobe PDF
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