Dynamics of Human-AI Delegation in Organizational Routines

Human-AI delegation occurs when a human delegates work to an autonomous AI-based system. We report on a simulation study to examine how human-AI delegation dynamically changes in an organizational routine as it is enacted over and over again. We build on findings from previous research and examine the interaction of various human and AI-related factors. We compute the resulting dynamics in terms of complexity representing the degree of uncertainty as to whether delegation takes place. We find that online and offline learning capabilities interact with human willingness in various ways which leads to different, even non-linear changes in the dynamics of human-AI delegation over time. Our study yields implications for research on human-AI delegation, routine dynamics and business process management. We point to a number of practical implications and avenues for future research.