Customer issues related to limited air connectivity
Journal
Journal of Air Transport Management
ISSN
0969-6997
ISSN-Digital
1873-2089
Type
journal article
Date Issued
2009-01-01
Author(s)
Abstract
Air access can be crucial for regional economic development, especially when global industries are involved. However, air traffic generates negative impacts, such as noise and air pollution that can lead to politically motivated calls to reduce air traffic. This paper investigates customer issues and potential responses of frequent flyers to non-market-driven limitations on air transport. Based on a survey conducted at Zurich International Airport we show that frequent air travelers tend to be more senior and to work in industries that involve travel outside of the worker's country of origin. Consequently, they are more critical of potential restrictions on air travel.
Language
English
Keywords
air transport
air connectivity
Switzerland
customer issues
frequent flyers
HSG Classification
contribution to scientific community
Refereed
Yes
Publisher
Elsevier
Publisher place
Amsterdam
Volume
15
Number
1
Start page
23
End page
25
Pages
3
Subject(s)
Eprints ID
47804