Industrialization strategies for cross-organizational information intensive services

ISBN
978-1-84800-220-3
Type
conference paper
Date Issued
2008-03-26
Author(s)
Schroth, Christoph
Editor(s)
Mertins, Kai
Ruggaber, Rainer
Popplewell, Keith
Xu, Xiaofei
DOI
Abstract
Cross-organizational collaboration is about to gain significant momentum and facilitates the emergence of a globally networked service economy. However, the organization and implementation of business relationships which span across company boundaries still shows considerable weaknesses with respect to productivity, flexibility and quality. New concepts are therefore required to facilitate a comprehensive industrialization by improving the formalization, standardization and automation of related concepts and methodologies. In this work, we briefly elaborate on a specific case of governmental administration in Switzerland, which represents a cross-organizational service industry with significant potential for performance enhancement. We present a reference architecture for service-oriented business media which allow the different involved stakeholders to organize and implement cross-company collaboration as efficiently as possible. By applying this reference architecture to the case of public administration, we show that "Lean" service consumption and provision between organizations can be realized: Similar to the manufacturing context, the seven major kinds of "waste" (defects, overproduction, excessive inventory, transportation, waiting, motion, over-processing) are reduced.

http://www.amazon.de/Enterprise-Interoperability-III-Challenges-Industrial/dp/1848002203/ref=sr_1_6?ie=UTF8&s=books-intl-de&qid=1202743653&sr=1-6
Funding(s)
Language
English
Keywords
Industrialization
Management
Information intensive services
electronic service markets
HSG Classification
contribution to scientific community
Refereed
Yes
Book title
Enterprise Interoperability III
Publisher
Springer
Publisher place
London
Start page
15
End page
27
Event Title
4th International Conference Interoperability for Enterprise Software and Applications (I-ESA 2008)
Event Location
Berlin, Germany
Event Date
26.-28.03.2008
URL
Subject(s)

information managemen...

Eprints ID
42999