Improving Knowledge Intensive Processes through an Enterprise Knowledge Medium (1999)
ISBN
978-3-8349-0913-8
Type
book section
Date Issued
2008
Author(s)
Editor(s)
Schmid, Beat
Abstract
This paper combines three major streams of recent business research and shows how they can complement each other. Specifically, it examines which possibilities exist to improve knowledge intensive processes through new media. Thus, the paper combines arguments from the knowledge management discussion (Davenport/Prusak 1998) with the approach of Business Process Reengineering (Hammer/Champy 1993) and Media Theory (Schmid et al. 1999). The paper answers the following question: “How can the management of knowledge in business processes be organized and supported?”. The paper argues that knowledge about, within and from processes can be managed in a knowledge medium and illustrates this finding through a case study from the financial industry. Furthermore, the paper demonstrates that the quality of information is a crucial element for such a knowledge medium. A knowledge medium can be defined as a technical and organizational platform of a community for the purpose of knowledge exchange between its agents (Schmid et al. 1999).
Language
English
HSG Classification
not classified
Refereed
No
Book title
Kommunikationsmanagement im Wandel : Beiträge aus 10 Jahren mcm-Institute
Publisher
Gabler
Publisher place
Wiesbaden
Start page
371
End page
389
Pages
20
Subject(s)
Division(s)
Eprints ID
54757