Managing Performance Through Shared Services Centers (mit Fassnacht, Andreas)
Series
KPMG White paper
Type
working paper
Date Issued
2007
Author(s)
Abstract
Today's business environment is characterized by intense global competition, pressure on companies to improve profitability, and shareholders that become increasingly active and outspoken in demanding value creation from management. In their efforts to reduce costs and improve profitability, companies have widened their focus to tap potential cost savings and efficiency improvements not only in their operations, but also in support or back-office functions. Concepts like shared services, outsourcing and off-shoring continue to gain popularity, promising significant support function cost reduction of fifteen to twenty percent, or more. However, companies intending to implement such concepts should remain realistic and be aware of the many challenges and significant organizational changes necessary.
The purpose of this white paper is to highlight the key challenges in implementing Shared Services Centers (SSCs) as well as the key success factors to address such challenges. To that end, KPMG Switzerland and the Institute of Accounting, Controlling and Auditing at the University of St. Gallen held several roundtable discussions with companies that have already implemented an SSC or are about to do so in the near future. This white paper combines the views and experiences of those companies with the experience of KPMG in advising clients on this topic. Given the large body of existing literature on SSCs, this white paper is not meant to fulfill the role of a broad documentation on basic terms and definitions. Rather, it shall enable companies considering the implementation of an SSC, or the reorganization of an existing one, to learn from the experience of others and to get an overview of current issues and best practice.
The purpose of this white paper is to highlight the key challenges in implementing Shared Services Centers (SSCs) as well as the key success factors to address such challenges. To that end, KPMG Switzerland and the Institute of Accounting, Controlling and Auditing at the University of St. Gallen held several roundtable discussions with companies that have already implemented an SSC or are about to do so in the near future. This white paper combines the views and experiences of those companies with the experience of KPMG in advising clients on this topic. Given the large body of existing literature on SSCs, this white paper is not meant to fulfill the role of a broad documentation on basic terms and definitions. Rather, it shall enable companies considering the implementation of an SSC, or the reorganization of an existing one, to learn from the experience of others and to get an overview of current issues and best practice.
Language
English
Keywords
Shared Services
Sourcing
Performance Management
HSG Classification
contribution to practical use / society
Refereed
No
Publisher
KPMG Schweiz
Publisher place
Zürich
Subject(s)
Eprints ID
37890
File(s)![Thumbnail Image]()
Name
Whitepaper_SharedService_GzD_komplett_web.pdf
Size
321.69 KB
Format
Adobe PDF
Checksum (MD5)
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