Evolution of Process Portals to Multi-Channel Architectures - A Service-Oriented Approach at ETA SA
Type
conference paper
Date Issued
2006-06-05
Author(s)
Schemm, Jan
;
Legner, Christine
;
Zurmuehlen, Rudolf
Research Team
IWI2, BN3
Abstract
This paper illustrates a typical pathway towards increasing electronic interaction with external business partners. Based on the case study of ETA SA, a Swiss manufacturer of watch movements and components, it explores current issues in portal-based B2B integration. In order to allow for tighter process integration with distinct customers, ETA conceives a multi-channel architecture which provides electronic services to customers using either direct or portal-based electronic channels. Since a multi-channel approach typically is associated with major integration challenges, the paper outlines and discusses the vision of service-oriented architecture for interorganizational integration.
Language
English
Keywords
Collaboration
SOA
Multi Channel Management
HSG Classification
not classified
Refereed
No
Book title
Proceedings of 19th Bled eConference "eValues"
Start page
1
End page
19
Event Title
19th Bled eConference "eValues"
Event Location
Bled, Slovenia
Event Date
05.-07.06.2006
Subject(s)
Division(s)
Eprints ID
213653
File(s)![Thumbnail Image]()
Name
Multichannel_Bled2006_19_jas.pdf
Size
161.96 KB
Format
Adobe PDF
Checksum (MD5)
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