Finding the Right Balanced Scorecard for Business-Driven IT Management - A Literature Review
ISBN
978-0-7695-4525-7
Type
conference paper
Date Issued
2012-01-04
Author(s)
Research Team
IWI4, IIM
Abstract
During the last decades information technology (IT) management has changed significantly. Starting from being a costly and rare resource in its very beginnings IT has evolved into a vital enabler for almost any kind of business today. This development demands for highly flexible management concepts allowing the business to actively control and govern IT performance. A meanwhile widely used approach for multi-dimensional performance measurement in the context of IT management is the Balanced Scorecard (BSC). With this article we aim at investigating the state of the art of IT BSC use through a comprehensive literature analysis. Moreover, we evaluate the adaptability of the different types of this concept to the most recent developments in IT management. Our findings suggest that two new scorecards need to be derived: the IT BSC for services and service portfolios.
Funding(s)
Language
English
Keywords
CCIIM
IT-Governance
IT-Servicemanagement
HSG Classification
not classified
Refereed
Yes
Book title
Proceedings of the 45th Hawaii International Conference on System Sciences
Publisher
IEEE
Publisher place
Piscataway, NJ
Start page
5023
End page
5032
Event Title
2012 45th Hawaii International Conference on System Science (HICSS 2014)
Event Location
Maui, Hawaii USA
Event Date
04.-07.01.2012
Subject(s)
Division(s)
Eprints ID
214626
File(s)![Thumbnail Image]()
open.access
Name
ATTHD0Q9.pdf
Size
538.32 KB
Format
Adobe PDF
Checksum (MD5)
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