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Cross-European Supply Chain Finance Research
Type
applied research project
Start Date
2016
End Date
2018
Acronym
European SCF
Status
completed
Keywords
Supply Chain Finance
Logistics Service Provider
Financial Supply Chain Management
Description
The research program is based on strong cross-collaborative activities between the participating countries and pursues the following overall research goals:
- Gain insights towards the involvement of logistics service provider and their customers into thinking, designing, implementing and adopting supply chain finance-schemes.
- Development of supply chain finance-knowledge from a logistics service provider-perspective
- Gain insights towards the involvement of logistics service provider and their customers into thinking, designing, implementing and adopting supply chain finance-schemes.
- Development of supply chain finance-knowledge from a logistics service provider-perspective
Leader contributor(s)
Hofmann, Erik
Member contributor(s)
Partner(s)
University of Warwick
Politecnico di Milano
Windesheim University of Applied Sciences
TU Dortmund (Frauenhofer Institut für Materialfluss und Logistik)
Funder(s)
Range
HSG + other universities + partners
Range (De)
HSG + andere Unis + Partner
Division(s)
Eprints ID
247531
5 results
Now showing
1 - 5 of 5
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PublicationType: bookVolume: The Supply Chain Finance Essential Knowledge SeriesIssue: Volume 4
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PublicationFinancial value-added services by logistics service providers - towards a guidance of external governance( 2018-09-06)Hofmann, ErikThe physical, informational, and financial flows in a supply chain are in many cases not treated holistically. Against this background, solutions such as the concept of supply chain finance and financial value-added services (FVAS) are becoming more and more relevant. The aim of the paper at hand is to explore the external governance with regard to these services from a logistics service provider’s (LSP) perspective.Type: conference paperJournal: LRN 2018 proceedings: Managing logistics business and policy for integrated sustainable logistics operations, Plymouth, UK, September 5-7, 2018
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PublicationIncentivizing sales teams to support categorically different service portfolio extensions: a qualitative study of financial value-added services at logistics service providers( 2018-09-06)Hofmann, ErikRegarding financial value-added services (FVAS) there are many ways how logistic service providers (LSPs) can add value to their clients through externally completing business processes. However, LSPs that are mainly familiar with selling logistics services might encounter challenges – in particular its sales team – when offering FVAS. These services require a fundamentally different set of competencies that effect the required qualification and motivation of sales teams. Against this background, the paper at hand explores how sales teams of LSPs can be incentivized to support categorically different service portfolio extensions in form of FVAS.Type: conference paperJournal: LRN 2018 conference proceedings of the 23rd annual conference of the Chartered Institute of Logistics and Transport: Managing logistics business and policy for integrated sustainable logistics operations
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PublicationToward A Multi-Sided Model of Service Quality for Logistics Service Providers( 2020-10-12)Hofmann, ErikThe aim of this research was to identify quality discrepancies in the existing service offerings of logistics service providers (LSPs). A multi-sided model of service quality (SERVQUAL) highlighting existing gaps in service provision was developed. A qualitative case study approach was employed, and the data were analyzed via a pattern-matching technique. The contribution to the literature is twofold. First, the study transferred the original service quality model developed in the 1980s from a business-to-consumer context to a business-to-business context that is specific to LSPs. Second, the results provide a means of closing the identified service quality gaps arising in an LSP context.Type: journal articleJournal: Administrative SciencesVolume: 10Issue: 79
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PublicationService Portfolio Extensions and Sales Incentives: An Examination of Financial Value-Added Services Provided by Logistics Service ProvidersLogistics service providers (LSPs) can add value to their clients by providing financial value-added services (FVAS). However, LSPs might encounter challenges when offering such FVAS, as the latter demand a different set of competencies that affect sales teams’ qualifications and motivation. Against this background, we explore how LSPs’ sales teams can be incentivised to support service portfolio extensions in the form of FVAS. The research methodology applied in this study follows a qualitative approach and includes 34 expert interviews. We find that most LSPs address incentive problems by adjusting sales teams’ qualifications. Expert support, training and tools are common methods to incentivise sales teams that lack specific expertise. For stimulating motivation, awareness creation through data or personal engagement and monetary incentives are most relevant. LSPs can use the insights from this paper to identify the impact of portfolio extensions on the motivation and qualification of their sales personnel and implement adequate incentive systems.Type: journal articleJournal: International Journal of Supply Chain and Operations ResilienceVolume: 4Issue: 1