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PublicationTechnology-Based Industrialization of Claims Management in Motor Insurance(Universitätsverlag Göttingen, 2010-02-23)Over the past years, German motor insurers have been facing growing competition from in- and outside the industry (e.g., car manufacturers, automobile clubs). Together with a growing pricing pressure on insurance premiums, their combined ratio increased from 94.5% in 2004 to 101.6% in 2008. This indicates that cost savings and process improvements in claims management have a great impact on the KPIs of insurers. While insurance companies are under pressure to decrease costs, customers lack adequate assistance when it comes to an insurance claim. Against this background, we present an analysis of today's claims management process in motor insurance and describe four technology-based process improvements. In order to realize the process improvements, a service-oriented architecture is presented and the implementation of a demonstrator illustrates our solution. Finally, we propose business value metrics to measure the effects linked with each process improvement
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PublicationMobile First Notice of Loss: Web Service-Based Enterprise Integration of the Android Platform(Austrian Computer Society, 2009-05-11)
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PublicationThe Role of Smart Prevention Technology within the Internet of Things(GITO-Verlag, 2008-02-26)Recent advances in the areas of wireless communication and sensors led to a decline in prices for smart technologies while devices became more powerful and reliable. Yet, the deployment as well as the functional range of sensor and wireless communication technology in residential buildings is still limited. In a possible application scenario for these technologies, home safety devices like smoke detectors, motion detectors, and burglary alarm systems are equipped with wireless communication modules, thus making them a part of the Internet of Things. This means that safety devices (the "Things") in the physical world can communicate amongst each other and get integrated with the digital world of the Internet. The paper at hand discusses the role of smart prevention technologies within this emerging domain using the example of smoke detectors. The research gives an overview of costs, barriers for wide-spread use, and success factors of "smart smoke detectors" and proposes an infrastructure for smart prevention technology. Due to their natural interest in loss prevention, the paper also focuses on the relevance of smart prevention technology for insurance companies. The research examines the role of smart prevention technology within the Internet of Things from various angles and therefore represents an overview of this emerging topic that prepares the ground for future research
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PublicationMobile First Notice of Loss: Claim Assistance in your Pocket(Springer Berlin Heidelberg, 2009-05-11)
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PublicationSupporting a Mobile Lost and Found Community(ACM Digital Library, 2008-09-02)In the era of ubiquitous devices and mobility, we increasingly carry objects of great value (in terms of data, money or emotions). Because of our increased mobility, we are also more inclined to lose these objects. When it comes to finding them again, current lost property offices seem rather inflexible and not fully adapted to our nomad lives. They lack dynamic information, introduce too many intermediates and introduce high costs. We support the growth of a community of users able to solve the problem on their own using their mobile phones. We describe our concept and implementation of the idea based on prototypes of mobile phones enhanced with a novel type of RFID reader, the use of the EPC standards and the creation of both mobile and server-side software. We finally discuss how it can help making the current system more dynamic and efficient.
Scopus© Citations 3 -
PublicationDesign for Business Innovation : Linking the value chains of logistics service and cargo insurance companies by designing a collaborative service infrastructure(Springer, 2010)
Scopus© Citations 3 -
PublicationMobile Claims Assistance(ACM Digital Library, 2009-11-22)
Scopus© Citations 5