Joël Luc Cachelin

Employer branding (EB) has become an important toolkit for human resources. It focuses communicating an attractive employer image to current and potential employees by integrating marketing concepts into HR activities. Marketing researchers have established the relationship between employee satisfaction and loyalty, and customer satisfaction, and company profit by investigating the Service Profit Chain (SPC). Furthermore, Internal Branding (IB) is a concept to align employees' behavior in order to generate a competitive advantage. We now use a very crucial concept to marketing, the customer value (CV) concept for combining EB, the SPC and IB. More detailed, we apply the CV concept to further research the link between a company's ability to create value for their employees and the employee's job satisfaction and identification. Hereby, an EB model constituting of five dimensions is established and verified across genders to examine different satisfaction and identification patterns between the employer brand dimensions. The analysis employs a quantitative survey that encompassed 2,189 employees of an insurance company. The results indicate a positive relationship between the employer branding dimensions and employees' satisfaction and identification with the company.

resources. Previous research demonstrates its importance, but up to now no research has been done yet to linking this concept to financial outcomes, or competitive advantage. Adapting the well-established customer value (CV) concept, we consider employees as customers to conceptualize EB dimensions and to empirically investigate the relationship between EB, the Service Profit Chain (SPC), and Internal Branding (IB), constructs determining a company's success and possibly generating a competitive advantage. As a result, an EB model that constitutes of five dimensions is established and verified across genders. The analysis employs a quantitative survey that encompassed 2,189 employees of an insurance company. The results indicate a positive impact of EB dimensions on employees' satisfaction and on identification.