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Contagious Frontline Employees: The Effect of Frontline Employee Empowerment on Online Customer Reviews
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Contagious Frontline Employees: The Effect of Frontline Employee Empowerment on Online Customer Reviews
Type
conference keynote
Date Issued
2021-09
Author(s)
Linzmajer, Marc
Klink, Benjamin Dominique
Hauschke, Andreas
Rudolph, Thomas
Language
English
HSG Classification
contribution to scientific community
Event Title
Rostocker Dienstleistungstagung 2021
Event Location
Rostock
Event Date
10.09.2021
Official URL
https://www.dl-tagung.uni-rostock.de/tagungen/ur-tagung-dl/programm/
URL
https://www.alexandria.unisg.ch/handle/20.500.14171/110054
Subject(s)
business studies
Division(s)
IMC – Institute for M...
IRM - Institute of Re...
Eprints ID
264306
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